<p>PURPOSE</p> <ul> <li>The Senior Desktop Engineer role will be responsible for the day-to-day management and support of SMC's physical endpoints. This role will involve working with other IT teams to efficiently manage the full range of physical computers & mobile devices at SMC. The senior desktop engineer uses a collection of management tools to ensure these computers are fully updated and patched. The Senior Desktop Engineer ensures SMC's computers is running and available, delivering a reliable and effective end-user experience. </li></ul> <p>ESSENTIAL DUTIES</p> <ul> <li>Provides support for current and future desktops, laptops and mobile devices </li><li>Serve as a point of escalation for end point compute environment (physical computers and mobile devices) </li><li>Lead regular patching and upgrading SMC's computers and mobile devices using device management tools to deliver packaging software packages & updates </li><li>Follow SMC IT security policies, procedures and, established standards </li><li>Adhere to SMC's IT change control (enablement) process </li><li>Lead continuous improvement efforts around the end point management and support processes </li><li>Lead the discovery of metrics to report on end point compute environment performance and effectiveness </li><li>Work with the Infrastructure and Operations teams supporting initiatives to automate processes </li><li>All other duties as assigned </li></ul> <p>PHYSICAL DEMANDS / WORK ENVIRONMENT</p> <ul> <li>Collaborative team environment in a shared workspace </li><li>Carry a company-provided phone & participate in on-call rotation </li><li>General office, computer room, warehouse, and factory areas </li><li>Off-hours work and travel as required </li><li>Sitting for long periods </li><li>Minimum lifting requirements of 25 pounds </li></ul> <p>MINIMUM REQUIREMENTS</p> <ul> <li>Associate degree in Computer Science / Information Technology or relevant work experience </li><li>3+ years' experience in a technical support role </li><li>3+ years of experience with Active Directory Group Policy, Windows Administration </li><li>Basic understanding ITSM Principles or ITIL4 Foundations certification </li><li>A+ and / or MCSA Certification is preferred </li><li>Experience using MECM/SCCM, Intune for managing deployments and device updates </li><li>Familiarity with other remote device management tools (Tanium, Beyond Trust) </li><li>Must have proficient knowledge of operating systems, network systems, and IT architecture </li><li>Excellent interpersonal communication skills </li></ul> <p>For internal use only: IT001</p>