<p>THE POSITION</p> <p>Are you passionate about customer service and ready to advance your career? The Department of Transportation is seeking a motivated and dynamic Driver License Examiner Assistant to join our team. In this essential role, you will directly contribute to highway safety by assisting with the processing of customers at our Driver License Center. This is a fantastic opportunity to refine your existing skills, acquire new knowledge, and make a meaningful impact on the success of this critical program. We encourage you to apply today and take the next step in your professional journey!</p> <p>DESCRIPTION OF WORK</p> <p>In this position, you will be responsible for professionally greeting customers and directly interacting with them to verify their information. You will assist with completing application forms and accurately input data into our online systems. Additionally, you will administer standardized knowledge tests to assess applicants' understanding of the motor vehicle code, driving laws, and traffic control devices. You will also perform vision screenings using specialized equipment. Your duties will include entering test results and customer applications for driver's license services into our online software systems. A strong knowledge of both REAL ID and non-REAL ID products, as well as our services and requirements, is essential for effectively addressing public inquiries. It is also important to ensure the correct application and documentation of fee waiver codes during customer transactions, in line with the established fee waiver guidelines.</p> <p>Interested in learning more? Additional details regarding this position can be found in the position description.</p> <p>Work Schedule and Additional Information:</p> <ul> <li>Full-time employment, 40 hours per week </li><li>Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch. </li><li>Overtime and travel as required </li><li>Telework: You will not have the option to telework in this position. </li><li>Salary: In some cases, the starting salary may be non-negotiable. </li><li>You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. </li></ul> <p>REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY</p> <p>QUALIFICATIONS</p> <p>Minimum Experience and Training Requirements:</p> <ul> <li>One year of experience obtaining, evaluating, and providing information to the public. </li></ul> <p>Other Requirements:.</p> <ul> <li>You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. </li><li>You must be able to perform essential job functions. </li></ul> <p>Legal Requirement:</p> <ul> <li>This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. </li></ul> <p>Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.</p> <p>How to Apply:</p> <ul> <li>Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). </li><li>If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. </li><li>Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. </li><li>Failure to comply with the above application requirements may eliminate you from consideration for this position. </li></ul> <p>Veterans:</p> <ul> <li>Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. </li></ul> <p>Telecommunications Relay Service (TRS):</p> <ul> <li>711 (hearing and speech disabilities or other individuals). </li></ul> <p>If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.</p> <p>The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.</p> <p>EXAMINATION INFORMATION</p> <ul> <li> <p>Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).</p> </li><li> <p>Your score is based on the detailed information you provide on your application and in response to the supplemental questions.</p> </li><li> <p>Your score is valid for this specific posting only.</p> </li><li> <p>You must provide complete and accurate information or:</p> </li><li> <p>your score may be lower than deserved.</p> </li><li> <p>you may be disqualified.</p> </li><li> <p>You may only apply/test once for this posting.</p> </li><li> <p>Your results will be provided via email.</p> </li></ul> <p>Learn more about our Total Rewards by watching this short video!</p> <p>See the total value of your benefits package by exploring our benefits calculator.</p> <p>Health & Wellness</p> <p>We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*</p> <p>Compensation & Financial Planning</p> <p>We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.</p> <p>Work/Life Balance</p> <p>We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*</p> <p>Values and Culture</p> <p>We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.</p> <p>Employee Perks</p> <p>Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.</p> <p>For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.</p> <ul> <li>Eligibility rules apply. </li></ul> <p>01</p> <p>INSTRUCTIONS: You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.</p> <p>All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.</p> <p>Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.</p> <p>If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.</p> <p>If you have general questions regarding the application and hiring process, please refer to our FAQ page.</p> <ul> <li>Yes </li></ul> <p>02</p> <p>WORK BEHAVIOR 1 - CUSTOMER SERVICE/TECHNICAL ASSISTANCE</p> <p>Greets customers, verifies their form of identification, and assists them with the completion of forms. Disseminates forms and informational brochures based on customer needs. Utilizes appropriate customer service skills when dealing with adversarial situations. Independently responds to questions and/or concerns and provides information directly to customers in person regarding the services provided and the requirements associated with each service.</p> <p>Levels of Performance</p> <p>Select the "Level of Performance" which best describes your claim.</p> <ul> <li>A. I have experience providing information and communicating with the public in person, over phone calls, AND in writing (paper or electronically). </li><li>B. I have experience providing information and communicating with the public in person OR over phone calls. </li><li>C. I have experience providing information and communicating with the public in writing (paper or electronic). My experience does NOT include in person or phone call communications. </li><li>D. I have successfully completed college-level coursework or training related to communications or public speaking. </li><li>E. I have NO experience or training related to this work behavior. </li></ul> <p>03</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>The type(s) of information you communicated to the public. </li><li>The method with which you communicated to the public (in person, by phone, or in writing). </li></ul> <p>04</p> <p>If you have selected the level of performance pertaining to college coursework/training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University/Training Source </li><li>Course Title(s) </li><li>Credits/Clock Hours </li></ul> <p>05</p> <p>WORK BEHAVIOR 2 - DATA ENTRY</p> <p>Enters applicant test results and customer application information for driver license services into an online driver license application software system. Verifies the accuracy of the data that has been input. Resolves discrepancies in information. Obtains missing information needed to resolve incomplete documents.</p> <p>Levels of Performance</p> <p>Select the "Level of Performance" which best describes your claim.</p> <ul> <li>A. I have experience entering and updating electronic data and verifying its accuracy. I have also resolved discrepancies in information and obtained missing information needed to resolve incomplete documents. </li><li>B. I have experience entering and updating electronic data and verifying its accuracy. </li><li>C. I have successfully completed college-level education or training related to data entry or data management. </li><li>D. I have NO experience or training related to this work behavior. </li></ul> <p>06</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>The actual duties you performed related to entering information into a computer system. </li><li>The type(s) of information you entered into a computer system. </li><li>Your level of responsibility. </li></ul> <p>07</p> <p>If you have selected the level of performance pertaining to college coursework/training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University/Training Source </li><li>Course Title(s) </li><li>Credits/Clock Hours </li></ul> <p>08</p> <p>WORK BEHAVIOR 3 - REVIEW AND PROCESS IDENTITY DOCUMENTS</p> <p>Reviews and processes identity documents by accessing various tools, systems, and databases. Authenticates and identifies documents used to establish identity and eligibility for driver license or identification card products to aid in identifying irregularities and fraud. Identity documents include, but are not limited to: birth certificates, proof of residency documents, U.S. Passports, Social Security Cards, court documents, and immigration documents issued by the Department of Homeland Security.</p> <p>Levels of Performance</p> <p>Select the "Level of Performance" which best describes your claim.</p> <ul> <li>A. I have experience identifying and authenticating documents used to establish identity and eligibility for driver license/identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database. </li><li>B. I have experience identifying and authenticating documents used to establish identity and eligibility OTHER THAN for driver license/identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database. </li><li>C. I have experience identifying and authenticating documents used to establish identity or eligibility. </li><li>D. I have successfully completed formal training on how to identify and authenticate documents. </li><li>E. I have NO experience or training related to this work behavior. </li></ul> <p>09</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>The type(s) of documents you reviewed and authenticated. </li><li>The type(s) of documents you processed. </li><li>The type(s) of tools, systems, or databases you used to process identity documents. </li></ul> <p>10</p> <p>If you have selected the level of performance pertaining to training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>Training Source </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>11</p> <p>WORK BEHAVIOR 4 - OPERATE OFFICE EQUIPMENT</p> <p>From the list below, please select the office equipment you have experience in operating.</p> <ul> <li>A. Debit/Credit Card Payment Machine (for sales transactions) </li><li>B. Computer </li><li>C. Printer </li><li>D. Copy Machine </li><li>E. Fax Machine </li><li>F. Scanner </li><li>E. Digital Tablet Device </li><li>F. None </li></ul> <p>12</p> <p>In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If not applicable, please type N/A in the text box below.</p> <p>Required Question</p> <p>Employer Commonwealth of Pennsylvania</p> <p>Address 613 North Street</p> <p>Harrisburg, Pennsylvania, 17120</p> <p>Website http://www.employment.pa.gov</p>