<p>About Second Harvest of Silicon Valley</p> <p>Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.</p> <p>About the Position</p> <p>The main responsibilities of this role include developing expertise within a particular geographical region, forming deep community relationships and managing food distribution programs aimed at providing ongoing access to nutritious food for low-income individuals and families. Regional Program Managers are experts in their region and act as a primary liaison for a portfolio of 501(c)(3) agency partners and Second Harvest free grocery sites. This role manages relationships, ensures collaboration with partners, develops alignment between organizations and optimizes the food distribution process while leveraging all resources effectively. For Second Harvest free grocery sites, the incumbent manages all aspects of food distributions, including volunteer and client registration, ensuring seamless coordination, efficient operations and delivering a best-in-class client experience. The position dedicates 20-30% of the time to working actively in the community, addressing root causes of hunger, and enhancing community engagement.</p> <p>This job might be for you if:</p> <ul> <li>You are passionate about ending hunger and building community solutions to ending poverty and food insecurity. </li><li>You are a curious learner who can listen deeply and synthesize various perspectives and data and communicate effectively with internal and external stakeholders about what you learn. </li><li>You find fulfillment in cultivating and sustaining relationships, demonstrating cultural humility in your interactions with a diverse range of clients, volunteers, representatives from partner organizations, and colleagues. </li><li>You are skilled at relationship development and are highly organized with day-to-day and time-bound tasks. </li><li>You excel in identifying, planning, designing, and implementing programs, changes, and initiatives that enhance the community's well-being, finding satisfaction in meeting its evolving needs. </li></ul> <p>Responsibilities</p> <ul> <li> <p>Partner Relationship Management:</p> </li><li> <p>Ensure smooth operations of a portfolio of Second Harvest's free grocery sites and Agency Partners, including managing coordinated logistics between internal and external teams, completing all database records management, and ensuring that all compliance, food safety and monitoring expectations are met in a timely manner.</p> </li><li> <p>For Second Harvest free grocery sites, provide oversight with support from Program Coordinators to provide recruitment, training, management, supervision and retention of long-term volunteers and site leaders and ensure positive client and volunteer experience and adoption of minimum expectations of service.</p> </li><li> <p>Serve as the 'subject matter expert' for your region and regional liaison for Second Harvest</p> </li><li> <p>Continuously expand and share with internal and external stakeholders your knowledge of regional landscape, food distribution program best practices, regional assets, strengths, opportunities and challenges faced by both community members living in and organizations serving the region.</p> </li><li> <p>Develop internal and external relationships to effectively facilitate advocacy efforts and expansion of the network of traditional and non-traditional partners and connectivity between these organizations. Leverage your unique position to understand the region deeply and connect needs, services and organizations in your region to meet identified gaps and address root causes of poverty.</p> </li><li> <p>Carry out work with professional standards of courtesy and sensitivity. Meet commitments and deadlines, respond promptly to customer needs and solicit volunteer and client feedback to improve services.</p> </li><li> <p>General</p> </li><li> <p>Participate in or lead special projects to implement, and support program initiatives that align with organizational objectives or improve systems, services and workflows.</p> </li><li> <p>In instances of a federal, state or locally declared emergency, Second Harvest of Silicon Valley is typically considered an essential service and emergency responder; all its employees may be called in to perform regular or emergent duties.</p> </li><li> <p>Other duties as required.</p> </li></ul> <p>The ideal candidate will possess the following professional qualifications:</p> <ul> <li> <p>Background</p> </li><li> <p>4-6 years applicable paid work experience with some staff/volunteer supervision experience.</p> </li><li> <p>Experience working collaboratively with diverse community groups and in diverse environments. Demonstrated experience in program development and/or community organizing activities.</p> </li><li> <p>Working knowledge of public and private community service resources within San Mateo and Santa Clara Counties is a plus.</p> </li><li> <p>Bachelor's degree from an accredited college in social sciences, or a directly related field; experience may be substituted on a year-to-year basis.</p> </li><li> <p>Approach to Work</p> </li><li> <p>Innovative and forward thinking; listens for emerging trends from staff and community; able to translate new ideas into action.</p> </li><li> <p>Quick learner and critical thinker that can thrive in a fast-paced environment</p> </li><li> <p>Excellent people management skills: demonstrated ability to motivate individuals; and possesses a high emotional IQ. Proven ability to work as a team player, establish, and maintain good relationships with people of various ages, educational, ethnic, and socioeconomic backgrounds.</p> </li><li> <p>Skills/Tool Mastery</p> </li><li> <p>Excellent time management, organizational skills, with ability to balance and prioritize between multiple demands.</p> </li><li> <p>Demonstrated ability with project management and ability to organize, plan, analyze and improve processes carry out activities to meet specific objectives.</p> </li><li> <p>Resourceful problem-solving skills, ability to synthesize various viewpoints, and ability to bring simplicity and clarity to seemingly complex issues.</p> </li><li> <p>Excellent communication skills, with a demonstrated ability to express ideas clearly via telephone, orally, and in writing and to communicate effectively with people of diverse backgrounds.</p> </li><li> <p>Experience making public presentations with a credible presence and professional presentation/training skills</p> </li><li> <p>Proven record of accuracy in collecting, compiling, and reviewing data.</p> </li><li> <p>Excellent computer skills, particularly word-processing and database management. Proven record of accuracy in collecting, compiling, and reviewing data. Proficient knowledge of Microsoft Office (emphasis on Outlook, Excel, Word, PowerPoint), and Zoom. Experience with Smartsheet and Ceres (preferred).</p> </li><li> <p>Possession of a valid California Class C driver's license and a clean DMV record. Willingness to drive personal vehicle, as necessary, to visit multiple warehouses and offsite hubs in Daly City and Half Moon Bay. Compensation for business mileage is reimbursable at standard IRS rate.</p> </li><li> <p>Fluency in another language like Spanish, Vietnamese or Chinese, both oral and written, is a plus.</p> </li></ul> <p>Reports To</p> <p>Senior Manager, Santa Clara County or San Mateo County</p> <p>Location</p> <p>Second Harvest of Silicon Valley, San Jose & San Mateo Counties.</p> <p>This role requires flexibility to be on-site at various office locations and or in the field 2-3 days/week as needed. This will include meeting with teammates in-person onsite and in the field, meeting with community partners, site leaders, and team members at sites and in community meetings. Specifics of work location will depend on department needs.</p> <p>An employee's regular remote work site should be within driving distance of one of Second Harvest's locations and must be within the state of California.</p> <p>Hours</p> <p>Full-time, exempt, with some evening and weekend work as necessary.</p> <p>Compensation</p> <p>$83,481 to $98,213 is the starting salary range for this position. The salary wage offer will be commensurate with skills and experience. Outstanding and generous health benefits program, 4-5 weeks of Flexible Time Off (vacation and sick), eleven paid holidays, and retirement plan.</p> <p>EOE</p> <p>Second Harvest is committed to being an equal opportunity employer which values diversity. Under-represented groups are encouraged to apply for all positions.</p>