<p>Our Enterprise Operations team is currently seeking an Account Receivable Specialist in our Worcester, MA or Howell, MI location. Position is eligible for hybrid work arrangement. This is a full time, non-exempt role.</p> <p>POSITION OVERVIEW: Accounts Receivable Specialist is responsible for billing and collecting agency billed premiums while ensuring all financial controls and balances have been met according to Internal Audit and Finance. An ARS consults with agencies/brokers and internal partners to reconcile discrepancies, analyzes trends, and collaborates with leadership for improvement of bad debt. This individual performs tasks that include complex and varied work requests that may require mentoring and training others.</p> <p>IN THIS ROLE, YOU WILL:</p> <p>Hold agency/broker accountable to the terms of the agency agreement analyze and report agency/broker trends related to payment behavior and responsiveness Provide consultative support to agencies/brokers and other business areas to reconcile accounting discrepancies Ensure transactions are accurately processed to the general ledger Analyze and report over 90 day results on a monthly and quarterly basis Support sourcing partners by resolving complex escalations, participating in training sessions, and providing feedback on quality results as needed Serve as a technical resource to proactively identify problems and recommend solutions Solve complex issues independently, seeking advice and guidance as needed Research and reconcile system balancing issues Interact with internal and external auditors relating to audits and SOX compliance Provide mentoring and training to others as needed Collaborate with leadership in continuous improvement initiatives Participate in projects as assigned or required</p> <p>WHAT YOU NEED TO APPLY:</p> <p>1-3 years of accounts receivable experience Bachelor's degree preferred, but not required Critical thinking and analytical skills Knowledge of MS Office Products</p>