<p>Knowledge and Skill Requirements:</p> <p>Demonstrated ability to work collaboratively in a team environment, contributing to shared goals and fostering positive relationships.</p> <p>Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.</p> <p>Strong mathematical skills required, with the ability to perform calculations and solve complex problems.</p> <p>Strong verbal and written communication skills, able to maintain composure and clarity when handling challenging or high-stress interactions.</p> <p>Excellent interpersonal and customer relations skills, fostering a positive experience for both employees and customers alike.</p> <p>Exhibit a strong desire to learn new technologies and integrate them into daily operations to improve service and efficiency.</p> <p>A working knowledge of office equipment operations is necessary to streamline administrative tasks and support the overall functioning of the service department.</p> <p>Highly motivated and driven by the goal of meeting and exceeding company objectives, with a strong understanding of the company's equipment and market trends.</p> <p>Education Requirements:</p> <p>Four-year degree required with concentration in business administration, supply chain management or related field. Relevant work experience can replace education requirement.</p> <p>Essential Job Functions:</p> <p>Manage and process all used equipment team purchase orders.</p> <p>Retrieve and update pictures and machine inspection reports to ensure accurate website sales listings, as well as provide them to sales reps when working on deals.</p> <p>Collect, cleanse, and report data to Caterpillar for all key Used Sales and Rental Excellence metrics.</p> <p>Manage and maintain DBS records for used equipment purchasing, receiving, and customer inventory accounts, while ensuring accurate machine reservation management and status updates.</p> <p>Work closely with yard attendants to ensure seamless and efficient operations as well as a positive customer experience.</p> <p>Maintain Rental Purchase Option (RPO) records to ensure accurate billing and conversion.</p> <p>Additional duties include providing support to the Used Equipment and Heavy Rentals Specialists by answering phone calls, assisting walk-in customers, submitting sales deals in Salesforce, and handling invoicing.</p> <p>Leadership Responsibilities:</p> <p>None</p> <p>Preferred Experience and Skills:</p> <p>Experience with Microsoft Office suite is required. Salesforce and DBS experience is preferred.</p> <p>Previous experience with heavy equipment operation, valuation, or sales is not required but is preferred.</p> <p>Physical and Mental Requirements:</p> <p>Must be able to work independently and as part of a team.</p> <p>Must be able to pass background check, physical exam and drug screening test.</p> <p>Work Environment:</p> <p>The environment is collaborative, and you will work closely with cross-functional teams such as operations, sales, parts and service. Flexibility and adaptability are key as you may need to address emerging issues and balance multiple priorities. The workplace fosters a customer-focused culture, where excellence in customer service quality, both internally and externally, is a primary objective.</p> <p>Most work is conducted in a comfortable office environment but occasional travel to customer sites, sales locations, equipment yards or other relevant areas may occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services.</p>