<p>SALARY</p> <p>$39.07</p> <p>POSITION SUMMARY</p> <p>Ensures that appropriate communication with internal and external customers is maintained. Supports electronic communications efforts, assuring updates and status changes are provided in a timely manner. Works closely with Control Center Staff and Communications Department to ensure that information being communicated both internally and externally is timely, accurate and consistent.</p> <p>PRIMARY RESPONSIBILITIES</p> <ul> <li>Creates, generates and disseminates alerts and restoration updates detailing service-related information to CTA personnel and to the general public. </li><li>Gathers information from Control Center personnel to provide updates. </li><li>Disseminates service information, planned service changes and elevator status to customers via electronic communication tools (e.g., web posting, emails, text messages, Bus Tracker and X social media platform). </li><li>During disruptions or emergency service conditions, disseminates pertinent service information (e.g., service disruptions, alternate service, etc.) to customers via electronic communication tools (e.g., web posting, emails, text messages, X social media platform, etc.) and Public Address Platform Announcements. </li><li>Creates and maintains various logs and databases. </li><li>Produces reports and performs weekly audits of Public Address (PA) System. </li><li>Perform other duties as assigned. </li></ul> <p>SUPERVISORY RESPONSIBILITIES</p> <p>Reporting to this position are the following jobs:</p> <p>Job Title</p> <ul> <li>CHALLENGES </li><li>Communicating coherent and concise messages during emergency situations. </li><li>Gathering accurate information to synthesize and communicate to customers. </li></ul> <p>EDUCATION/EXPERIENCE REQUIREMENTS</p> <ul> <li>Associate degree, plus communication or operations experience, or an equivalent combination of education and experience relating to this position. </li></ul> <p>PHYSICAL REQUIREMENTS</p> <ul> <li>Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery. </li><li>Must have a clear, audible voice to make station announcements. </li><li>Must be able to hear information via phone calls from CTA personnel at field incident sites. </li></ul> <p>KNOWLEDGE, SKILLS, AND ABILITIES</p> <ul> <li>General knowledge of CTA bus and rail service. </li><li>Strong written and verbal communication skills. </li><li>Strong interpersonal skills necessary to effectively communicate with personnel. </li><li>Strong attention to detail. </li><li>Strong time management skills. </li><li>Intermediate instruction and coordination skills. </li><li>Intermediate skills necessary to operate personal computer systems, Microsoft Suite, Internet searches, and database retrieval. </li><li>Ability to prepare clear, concise messages and disseminate accurate information quickly during a service disruption. </li><li>Ability to maintain a suitable temperament and disposition. </li><li>Ability to work in a high-pressure environment. </li><li>Ability to handle multiple tasks simultaneously within limited timeframes. </li></ul> <p>WORKING CONDITIONS</p> <ul> <li>Work day is typically eight (8) hours or longer during weekday and weekend hours with varying shift times. </li><li>May be required to work various extended or irregular hours (including evenings, nights, & weekends) in order to meet scheduling needs or respond to CTA emergencies. </li><li>Work in a high-pressure environment during emergencies. </li></ul> <p>EQUIPMENT, TOOLS, AND MATERIALS UTILIZED</p> <ul> <li>Standard office equipment. </li><li>Personal computer and related software and equipment. </li></ul>