<p>Join the University of Notre Dame Help Desk Dispatch team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming an IT Support Assistant means working as part of a large team of other IT Support Assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.</p> <p>You are</p> <ul> <li>Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions </li><li>Mission-oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University </li><li>Inspired - Driven to professionally develop, learn, and grow </li></ul> <p>A typical day could include some or all of</p> <ul> <li>Scheduling and meeting with end-users who have technical needs </li><li>Configuring computers with software, printers, and other specifications for users </li><li>Helping to maintain an up-to-date inventory of computer systems </li><li>Documenting the intake and return of computers </li><li>Escalating challenges to higher tiers of support when necessary </li><li>Extending fundamental troubleshooting and assistance for technical questions as appropriate </li><li>Skillfully updating ServiceNow records </li><li>Participating in self-led professional development </li></ul> <p>Hiring Process</p> <ul> <li>Mutual Q&A with the hiring committee </li><li>Case study (communication and critical thinking) </li></ul> <p>Our commitment to fostering an inclusive atmosphere is unwavering. Comprehensive training will be provided to ensure your readiness to excel in these responsibilities. Throughout your journey, OIT mentors and advanced-level support will be readily available to guide you. We place high importance on embracing all forms of diversity, striving to create an engaging and inclusive ambiance for every team member.</p>