<p>Benefits:</p> <ul> <li>Bonus based on performance </li><li>Competitive salary </li><li>Dental insurance </li><li>Employee discounts </li><li>Free uniforms </li><li>Health insurance </li><li>Training & development </li><li>Vision insurance </li></ul> <p>This family owned and operated Meineke Car Care Centers, with locations in New Jersey and Pennsylvania is seeking a motivated, performance driven Floating Manager. A career with our organization offers the opportunity to make an impact within a rapidly growing business and the chance to learn, lead, collaborate, and connect with other oriented, forward-thinking professionals. We invest meaningfully in training, development, and empowering you to build a career alongside ours.</p> <p>The Floating Manager will serve as a stand-in manager, covering various locations in the absence of the acting manager. This role requires travel as needed to support multiple locations. Must be self-motivated, have excellent people skills, phone skills and computer skills. Must be customer service oriented. Automotive background / experience not necessary but highly preferred. Here at Meineke we believe in an incentive-based pay structure. Those with high productivity will be compensated accordingly, the sky is the limit! Terms to be discussed with applicant and are dependent on experience level.</p> <p>Responsibilities / Duties</p> <p>Customer Service</p> <ul> <li>Put the customer first. Go above and beyond to WOW the customer </li><li>Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied </li><li>Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done </li><li>Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs </li><li>Follow company procedures for checking out customers - reviewing any work done, seeking feedback, scheduling follow-ups, etc. </li><li>Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise </li><li>Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on inspection procedures as needed </li><li>Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily </li><li>Manage daily customer callback process to ensure calls are being made & appointments are being set </li></ul> <p>Scheduling</p> <ul> <li>Create daily schedules to keep center staffed appropriately for projected sales volume </li><li>Adjust schedule as needed to cover absences, meet demand, or improve center profitability </li><li>Proactively note and plan for holidays, local events, and other things that might impact center sales </li></ul> <p>Sales</p> <ul> <li>Meet weekly and monthly sales goals </li><li>Proactively generate appointments to increase sales </li></ul> <p>Phone</p> <ul> <li>Follow company phone procedures at all times, including daily role-play to maintain skills </li><li>Listen to recorded calls on a regular basis; identify areas for improvement </li></ul> <p>Point-of-Sale</p> <ul> <li>Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently </li><li>Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct </li><li>Verify full documentation on every ticket - inspection sheet, estimates, work orders, final invoice, battery test form, etc. </li><li>Accurately enter pricing and cost of goods into point-of-sale system on every ticket </li></ul> <p>Teamwork / Culture</p> <ul> <li>Be a team player. Help other people meet their goals </li><li>Train & teach new team members as needed </li><li>Contribute to a positive, productive team environment </li><li>Maintain a positive, productive culture among all center team members </li><li>Encourage teamwork, positivity, and accountability among all team members </li></ul> <p>Compensation: $45,000.00 - $70,000.00 per year</p> <p>As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.</p> <p>A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.</p>