<p>Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.</p> <p>Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.</p> <p>Review Vacancy</p> <p>Date Posted 12/02/25</p> <p>Applications Due12/17/25</p> <p>Vacancy ID203966</p> <ul> <li>Basics </li><li>Schedule </li><li>Location </li><li>Job Specifics </li><li>How to Apply </li></ul> <p>NY HELPNo</p> <p>AgencyInformation Technology Services, Office of</p> <p>TitleInformation Technology Specialist 3 - 10106</p> <p>Occupational CategoryI.T. Engineering, Sciences</p> <p>Salary Grade23</p> <p>Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)</p> <p>Salary RangeFrom $86681 to $109650 Annually</p> <p>Employment Type Full-Time</p> <p>Appointment Type Contingent Permanent</p> <p>Jurisdictional Class Competitive Class</p> <p>Travel Percentage 0%</p> <p>Workweek Mon-Fri</p> <p>Hours Per Week 37.5</p> <p>Workday</p> <p>From 9 AM</p> <p>To 5 PM</p> <p>Flextime allowed? No</p> <p>Mandatory overtime? No</p> <p>Compressed workweek allowed? Yes</p> <p>Telecommuting allowed? Yes</p> <p>County Albany</p> <p>Street Address Swan St. Bldg, Core 4, Flr 3</p> <p>City Albany</p> <p>StateNY</p> <p>Zip Code12210</p> <p>Duties Description • Manage multiple printer queues within ServiceNow which includes validation of all printer tickets;</p> <ul> <li>Reconcile and validate printer invoices and collaborate with the vendor on any discrepancies while ensuring the invoices are paid in a timely manner; </li><li>Manage and maintain printer warranty and maintenance contracts; </li><li>Manage and lead printer vendor meetings and resolve any escalations or changes in the management process; </li><li>Provide analysis and recommendations to improve the process for the customer and the unit; </li><li>Work with customer agencies, CRMs, and WPS staff to confirm and assess printer needs while adhering to ITS policies and guidelines; </li><li>Assist with incoming and outgoing stockroom deliveries and management of all devices; </li><li>Manages forecasting of all print/scan devices; and </li><li>Maintains printer repair incident form while testing and ensuring the accuracy of the calculations prior to production. </li></ul> <p>Minimum Qualifications Promotion: One year of permanent competitive service as an Information Technology Specialist 2, Information Technology Specialist 2 (Programming), or Supervising Computer Operator OR in a position at SG-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.</p> <ul> <li>Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed. </li></ul> <p>Please Note:</p> <ul> <li>Appointment to this position and continued employment with the agency is contingent upon obtaining </li></ul> <p>and/or maintaining New York State residency within six months of hiring.</p> <ul> <li>Appointment to this position is not final until all agency approvals have been granted. </li></ul> <p>Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.</p> <p>Some positions may require fingerprinting.</p> <p>Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.</p> <p>If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.</p> <p>to permanent non-competitive and the official probationary period will begin.</p> <p>Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:</p> <p>Holiday & Paid Time Off</p> <ul> <li>Thirteen (13) paid holidays annually </li><li>Up to Thirteen (13) days of paid vacation leave annually </li><li>Up to Five (5) days of paid personal leave annually </li><li>Up to Thirteen (13) days of paid sick leave annually for PEF. </li><li>Up to three (3) days of professional leave annually to participate in professional development </li></ul> <p>Health Care Benefits</p> <ul> <li>Eligible employees and dependents can pick from a variety of affordable health insurance programs </li><li>Family dental and vision benefits at no additional cost </li></ul> <p>Additional Benefits</p> <ul> <li>New York State Employees' Retirement System (ERS) Membership </li><li>NYS Deferred Compensation </li><li>Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds </li><li>Public Service Loan Forgiveness (PSLF) </li><li>And many more. </li></ul> <p>The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.</p> <p>Some positions may require additional credentials or a background check to verify your identity.</p> <p>Name ITS Human Resources</p> <p>Telephone 518-473-0398</p> <p>Fax 518-402-4924</p> <p>Email Address PostingResponses@its.ny.gov</p> <p>Address</p> <p>Street Empire State Plaza</p> <p>Swan Street Building, Core 4, Floor 1</p> <p>City Albany</p> <p>State NY</p> <p>Zip Code 12220</p> <p>Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.</p>