<ul> <li>Fully understand loan structure and process of loan documentation, closing, funding, and boarding. </li><li>Prepare/review loan documentation, closing and funding in accordance with loan conditions and requirements. </li><li>Process/Review loan boarding. </li><li>Upload and review final signed loan documentation including CCR (or CCM) into Global Wave (GW) </li><li>Follow up/Review collateral and Original signed loan documentation. </li><li>Review Daily Non-Post accounts/GL balance. </li><li>Troubleshoot and resolve system / processing issues. </li><li>Resolve escalated customer service issues. </li><li>Process/Service/Solve problem. </li><li>Understand loan accounting system to perform boarding of new, renewals, extensions, restructurings, and other changes and maintain accuracy of loan system. </li><li>Process and approve loan/general ledger tickets using online posting system modules (TMS and/or Block-Infra) for funding and fee related. </li><li>Call back daily New Loan/Renewal/Extension/Modification & Clear Non-Post accounts /GL balance/research outage in general ledgers and loans. </li><li>Self-process and review loan documentation, boarding and closing. </li><li>Assign/Approve/review loan documentation, boarding and closing. </li><li>Assist senior officers and loan operations staff as needed. </li><li>Attend trainings and seminars as assigned for continuing education. </li></ul> <p>Job Qualifications/Requirements</p> <p>Education/Credentials</p> <ul> <li>Level of college education </li><li>Credentials and/or licenses </li></ul> <p>Skills</p> <ul> <li>Required: Extensive knowledge in Loan Operations policies and procedures. </li><li>Required: Extensive knowledge in banking, regulations, and State/Federal Regulations. </li><li>Required: Extensive knowledge in Laserpro and Fiserv System (core system). </li><li>Communication Skills: </li><li>Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. </li><li>Ability to respond effectively to the most sensitive inquiries or customer complaints. </li><li>Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members. </li><li>Ability to interact effectively with all levels of Bank personnel, departments, and customers. </li><li>Ability to interact effectively and efficiently with internal and external auditors. </li><li>Reasoning Skills: </li><li>Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. Ability to identify problems and develop solutions when needed. </li><li>Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. </li><li>Ability to identify problems and develop solutions when needed. </li><li>Ability to think critically. </li><li>Computer Skills: </li><li>Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail. </li><li>Basic working knowledge of Microsoft Word, Excel, and Outlook. </li></ul> <p>The salary range for this full-time position is $28.00 Hourly - $31.25 Hourly + bonus + benefits</p> <p>Salary ranges are determined based on qualifications, level, and location.</p> <p>Exact compensation may vary based on your skills and experience.</p> <p>Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.</p>