<p>About CSB:</p> <p>At Coastal States Bank (CSB), we are Local. And Proud Of It. We are committed to the relationships we build, have a proven track record of success and share a passion for serving our clients and communities!</p> <p>CSB is looking for a full-time Senior Branch Administrator. This position requires a high level of knowledge of full-service branch banking operational processes, procedures, and performance. The Senior Branch Administrator is knowledgeable of all branch operations, such as teller procedures, account opening and maintenance, to bank compliance. This position works Mondays through Fridays in a professional branch setting, and is not remote or hybrid. This position will sit at a current branch location but travel to various branches throughout our markets will be required on a regular basis. Out of town applications will not be considered.</p> <p>Position Summary:</p> <p>Ensures the branches adhere to operational requirements, policies, and procedures.</p> <p>Essential Functions: *</p> <ul> <li>Provide support for all retail bankers related to all areas of Retail including but not limited to, Integrated Teller, New accounts systems including BPM and new account process and procedures. </li><li>Assist Operations and Branches with BPM Management and error resolution. </li><li>Monitor Branch Admin email inbox to support questions issues related to Business Accounts, Zelle approval, non-post issues, Teller outages/issues, Verafin alerts, fraud and risk follow up. </li><li>Review/Support Trust/POA/Estate documents as requested. </li><li>Assist branch administration training topics including but not limited to all new hire training, NSF (all applicable approvers), and refresher topics (individual or group sessions) virtually or in-person. </li><li>Recommend and conduct additional training related to branch administration, as needed. </li><li>Partner with branch management to ensure all retail staff are following operational and regulatory requirements. </li><li>Support and open specialty accounts such as FI accounts, QwickRate, HSA, escrow accounts. </li><li>Provides backup responsibilities to the Director of Branch Administration for Security access, alarms, and camera setup/review, etc.). </li><li>Serve as back up for Quality Control percentage of all accounts opened for consumer/business accounts and Branch Reports supported by Branch Admin... Collaborate with branches, as needed. </li><li>Approver of TMS and Wire Transfers. </li><li>Assist in Deposit Verifications received for the bank. </li><li>Serve as backup contact for teller outages and issues with equipment. </li><li>Partner with Director of Branch Administration to assist with conversion of new branches or mergers & acquisitions. </li><li>Assist with preparation for external financial audits and incorporate any findings into the internal audit program. </li><li>Contribute to the bank team effort by working on special projects and reports, performing other job-related duties, at the discretion of the Director of Branch Administration. </li></ul> <p>Critical Success Factors:</p> <ul> <li>Critical Evaluation </li><li>Organizational skills </li><li>Collaborative </li><li>Team Oriented </li><li>Strong ethics </li><li>Technically Advanced </li><li>Excellent written and oral communication skills </li></ul> <p>Qualifications</p> <p>Preferred Education/Experience/Software:</p> <p>Bachelor's Degree in related field or 10 years of experience in a retail bank operations environment. Must be knowledgeable in a wide range of PC-based software and hardware, including CSB's account processing systems and databases (Fiserv experience is highly preferred). This position requires a demonstrated passion for teaching others, expert knowledge of full-service branch banking operational processes, procedures, and performance.</p> <p>Training:</p> <p>Responsible for the timely completion of all required compliance training such has BSA, Information Security, and other job specific training as assigned.</p> <p>BSA Compliance:</p> <p>Works with compliance staff to ensure staff are properly trained to implement Bank processes and systems designed to comply with the BSA and related regulations.</p> <p>Additional Requirements:</p> <p>Must acquire and maintain the required knowledge of State and Federal Banking regulations and policies. Must be professional in appearance and demeanor. Must have adequate transportation. Must possess experience with on and off-site presentations and meetings. Ability to work evenings and weekends when needed. Travel to various worksites is required on a regular basis.</p> <p>Work Environment/Physical Demands:</p> <p>Professional office environment. While performing the duties of this position, the team member is regularly required to operate standard office equipment. The team member is frequently required to communicate and perceive. The position is primarily stationary and not substantially exposed to adverse environmental conditions and requires sedentary work such as exerting up to 10 pounds of force 5% of the time and a negligible amount of force approximately 95% of the time.</p>