<p>Job Summary</p> <p>Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.</p> <p>Job Specific Duties</p> <ul> <li> <p>Utilizes optimal customer service skills to answer calls being received at the Transfer Center.</p> </li><li> <p>Gathers pertinent transfer request information, completes Intake Form, and documents all actions as appropriate for informational and reporting purposes.</p> </li><li> <p>Enters data in Cerner, FirstNet, and Transfer log related to all transfer requests.</p> </li><li> <p>Escalates all clinical questions to the Transfer Center RN, Department Director, or Medical Director.</p> </li><li> <p>Follows all Transfer Center protocols regarding calls and documentation.</p> </li><li> <p>Maintains an active, hands-on level of participation in all transfer requests in and out of the facility.</p> </li><li> <p>Facilitates coordination of bed assignment, Physician-to-Physician, RN-to-RN discussion as appropriate for effective, safe, and timely transfers.</p> </li><li> <p>Provides hand-off at change of shift regarding any pending transfer.</p> </li><li> <p>Reconciles transfer information once patient arrives including disposition and mode of transport.</p> </li><li> <p>If transfer is a "no-show", sends email to the identified recipients for patient follow-up.</p> </li></ul> <p>Minimum Job Requirements</p> <ul> <li>3-5 years of clerical office and/or customer service experience required </li></ul> <p>Knowledge, Skills, and Abilities</p> <ul> <li> <p>High School Education or equivalent</p> </li><li> <p>Prior experience in an acute care healthcare environment</p> </li><li> <p>Prior Call Center experience and/or experience processing transfer requests preferred</p> </li><li> <p>Decision making and time management skills</p> </li><li> <p>Excellent verbal and written communication skills</p> </li><li> <p>Human relations and team building skills</p> </li><li> <p>Ability to handle multiple assignments, set priorities, and meet deadlines</p> </li><li> <p>Ability to represent department in a professional, courteous, and efficient manner</p> </li><li> <p>Ability to follow complex written or verbal instructions to solve complex problems</p> </li><li> <p>Proficiency in Microsoft Word, Excel, and Outlook</p> </li></ul>