<p>Total Comfort Group is a premier nationwide provider of HVAC, Electrical, and Project Management solutions, specializing in multi-site retail and commercial properties across the United States.</p> <p>We are seeking an experienced Service Manager to oversee daily branch operations and lead a team of technicians. This role ensures exceptional service delivery across HVAC, electrical, plumbing, and general trade services. You will manage field supervisors, coordinate projects, and maintain strong client relationships.</p> <p>Key Responsibilities:</p> <ul> <li>Oversee all self-performed work from your branch, including HVAC, electrical, plumbing, and general services. </li><li>Assist with surveying and quoting projects. </li><li>Conduct site visits to ensure quality service and client satisfaction. </li><li>Address and resolve client issues in collaboration with head office. </li><li>Partner with corporate recruiters for technician hiring. </li><li>Work with HR on technician absences and ensure accurate system records. </li><li>Train technicians on safety, job performance, paperwork, and site surveys. </li><li>Manage branch vehicles (maintenance, safe operation, paperwork, tools, and stock). </li><li>Handle overflow service calls and assist with installs as needed. </li><li>Oversee job dispatching, labor hours, and cost control. </li><li>Maintain unapplied labor at 5% or less. </li></ul> <p>Qualifications:</p> <ul> <li>5+ years of HVAC field experience. </li><li>Previous experience in service management. </li><li>Universal EPA certification. </li><li>OSHA certification. </li><li>Valid driver's license. </li><li>Strong knowledge of air conditioning, refrigeration, and heating principles. </li><li>Excellent communication and interpersonal skills. </li><li>Basic computer skills for documentation and mobile communication. </li><li>Ability to work in both office and field environments. </li><li>Availability for occasional evenings/weekends and on-call emergencies. </li></ul> <p>Benefits:</p> <ul> <li>Competitive salary of $92,000 to $110,000 </li><li>401(k) with company match </li><li>Health, dental, and vision insurance </li><li>Health savings and flexible spending accounts </li><li>Life insurance </li><li>Paid time off </li><li>Company truck </li><li>Employee assistance program </li></ul> <p>Technical & Industry Experience</p> <ul> <li>Strong understanding of commercial HVAC systems, including chillers, boilers, rooftop units, and controls. </li><li>Familiarity with electrical and plumbing systems related to HVAC operations. </li><li>Experience with preventive maintenance programs and service scheduling. </li><li>Knowledge of energy efficiency standards and compliance requirements. </li></ul> <p>Management & Leadership</p> <ul> <li>Proven ability to lead and develop technicians and field supervisors. </li><li>Experience in budgeting, cost control, and labor management. </li><li>Skilled in project management, including quoting, scheduling, and overseeing installations. </li></ul> <p>Technology & Software</p> <ul> <li>Proficiency in construction or service management software </li><li>Basic knowledge of Microsoft Office Suite and mobile communication tools. </li></ul> <p>Customer Service & Communication</p> <ul> <li>Strong client relationship management skills. </li><li>Ability to resolve escalated service issues effectively. </li></ul> <p>Compliance & Safety</p> <ul> <li>Familiarity with OSHA standards and workplace safety protocols. </li></ul> <p>License/Certification:</p> <ul> <li>EPA Universal Certification </li><li>Valid Driver's License </li><li>OSHA 10 or OSHA 30 Certification </li></ul>