<p>The Fire & Rescue Program Specialist provides comprehensive administrative, operational, and technical support to the Dean of Public Safety, Fire & Rescue Director, instructors, and staff. This position is responsible for planning, coordinating, documenting, and ensuring the quality control of all Fire & Rescue continuing education and certification programs. The specialist ensures compliance with North Carolina Office of State Fire Marshal (OSFM) standards, National Fire Academy (NFA) requirements, and NC Community College System policies, maintaining accurate records, accreditation documentation, and supporting all instructional and testing operations.</p> <p>Essential Functions and Responsibilities:</p> <ul> <li>Provide administrative and operational support to the Fire & Rescue Director and adjunct instructors. </li><li>Maintain OSFM-compliant student files, class records, and instructor credential records in accordance with NC standards. </li><li>Assist with building, verification, and quality check all OSFM 24 course sections </li><li>Maintain and update instructor files, credential spreadsheets, and evaluation tracking logs. </li><li>Monitor the class request sheet for accuracy, ensuring all course details align with the Combined Course Library (CCL), OSFM hour requirements, and institutional planning sheets. </li><li>Coordinate pre- and post-course documentation, submission of completion records, and record retention consistent with OSFM and NCCCS guidelines. </li><li>Assist with test bank management, policy retention, filing, and management of training and administrative procedures. </li><li>Maintain program accreditation records and assist with reaccreditation efforts. </li><li>Support the Fire & Rescue Director with scheduling, logistics, data management, and general administrative duties. </li></ul> <p>Testing, Certification, and Retesting:</p> <ul> <li>Coordinate and schedule all OSFM certification exams and retests. </li><li>Proctor certification exams and retests when required; serve as backup when the Fire & Rescue Director or designee is unavailable. </li><li>Notify students of examination results, including failures and retest scheduling per OSFM requirements. </li><li>Manage test materials, security, and return processes to ensure integrity and compliance. </li><li>Contact proctors and instructors as needed to ensure appropriate coverage and exam facilitation. </li></ul> <p>Instructional Support and Course Development:</p> <ul> <li>Build and manage Fire & Rescue course sections in Colleague and OSFM 24 systems. </li><li>Request online course shells and verify MyCourses records, rosters, and grading from instructors. </li><li>Prepare and distribute course materials, packets, testing documentation, and completion certificates. </li><li>Coordinate instructor onboarding, including Temporary Service Requests (TSRs), key and door access, and ID badge issuance. </li><li>Assist instructors with class setup, grading, and submission of required documentation. </li><li>Organize and audit course files for submission and instructional compliance review (ICR). </li><li>Support adjunct and full-time instructors with curriculum alignment and course resource requests. </li><li>Coordinate print shop requests for course materials and training events. </li><li>Provide quality control checks for all OSFM and BRCC class builds. </li></ul> <p>Event and Logistics Management:</p> <ul> <li>Assist in scheduling and coordinating the use of props, college-owned equipment, and training facilities. </li><li>Coordinate the procurement of vehicles, consumable materials, and fuel for Fire & Rescue Instructional Programs (FIP). </li><li>Plan and assist with Fire Academy and departmental graduations, recognition events, and special training. </li><li>Manage registration and logistics for specialized training events, such as the DuPont Rescue Experience. </li><li>Assist with work order submissions for maintenance and facility support related to public safety training areas. </li><li>Deliver and retrieve Training Course Completion (TCC) packets when courier service is unavailable. </li><li>Support travel reimbursement processing and other administrative forms. </li></ul> <p>Communication and Customer Service:</p> <ul> <li>Serve as a professional point of contact for students, instructors, agencies, and the public. </li><li>Monitor the Public Safety Training phone and departmental email accounts, providing responsive assistance across Fire, EMS, and Criminal Justice programs. </li><li>Respond to student and instructor inquiries in person, by phone, and by email in a timely, courteous manner. </li><li>Process student record requests and provide appropriate documentation as needed. </li><li>Coordinate mail pick-up and distribution for the department. </li><li>Schedule advising and student support appointments as directed. </li><li>Facilitate interdepartmental communication, ensuring consistent coordination between Public Safety programs and administrative units. </li></ul> <p>Compliance, Reporting, and Accreditation:</p> <ul> <li>Maintain compliance with all policies and procedures of the College, the NC Community College System, OSFM, and other applicable state and federal regulations. </li><li>Compile and submit program reports for OSFM, NFA, and NCCCS as required. </li><li>Maintain accreditation files and documentation for all certification programs. </li><li>Support continuous improvement of departmental policies, processes, and standard operating procedures. </li><li>Ensure confidentiality and secure record management at all times. </li></ul> <p>Additional Duties and Responsibilities</p> <ul> <li>Maintain current technical and administrative competencies related to the position. </li><li>Provide backup administrative support for other areas within the Public Safety Training division. </li><li>Perform other duties as assigned by the Dean of Public Safety. </li></ul> <p>Education: Associate's degree or higher in office systems technology or related field required.</p> <p>Experience: Minimum of 2 years of proven experience. Experience in a community college and/or public safety training workplace strongly preferred.</p> <p>Knowledge and Skills: Excellent analytical, problem-solving and interpersonal skills. Must possess excellent verbal and written communication skills with a good working knowledge of grammar, punctuation and spelling. Ability to work multiple tasks with minimum supervision and instruction as required. Strong multi-tasking abilities and strong customer service skills.</p> <p>Proficiency using Microsoft Office Suite or similar products, College email and website, web-based computer applications associated with the position. Ability to type 35 WPM. Ability to multi-task and work quickly under pressure. Creativity and resourcefulness in accomplishing new tasks. Must possess the ability to active and use the emergency notification systems. No criminal convictions (excluding minor traffic offenses.)</p> <p>Ability to communicate and work harmoniously with supervisor, faculty, staff, students, general public, and emergency responders. Ability to handle stressful situations and remain focused under stress, the ability to act in a decisive manner, using good judgment. Working collaboratively with State, County and Local Government officials and certification boards to deliver required documentation and coordination of information to maintain records for public safety training.</p> <p>Familiarity with Colleague, OSFM 24, NCCCS, and OSFM procedures and database systems preferred.</p> <p>Physical Demands: The ability to perform all duties associated with the position including, but not limited to lifting, prolonged standing, sitting, bending, stooping, and operating or performing work with associated tools and machines.</p>