<p>Job Purpose The purpose of the support specialist is to support our VoIP prospects and customers This position will be a combination of providing support and providing guidance to ensure our customers have the best experience possible using our VoIP solution Responsibilities Provide technical support for VoIP systems including troubleshooting and resolving issues related to voice quality call routing and system configuration Monitor VoIP system performance by conducting network testing Conduct assessments to determine customer environment suitability for VoIP deployment Connect PA systems to our VoIP solution for customers and integrate with other network devicesAssist customers with a wide range of VoIP related inquiries such as device setup feature usage and network connectivity Troubleshoot escalated Level I and Level II issues and tickets; ensure customer need is handled within company standard timelineMonitor tickets escalated to Level III support engineers to ensure timely resolutionDocument incident resolution processes to improve future support effortsDesign and implement new processes to improve efficiency and overall customer satisfactionCommunicate technical information clearly and concisely to clients with varying levels of technical expertise Maintain a high level of customer service for all support queriesProvide VOIP Troubleshooting and Resolution Training for Elevity Level I Support EngineersMiscellaneous job duties as assigned Requirements Bachelors Degree or equivalent work expereince Ability to provide effective remote customer support via telephone email Teams etcExcellent written and verbal communication skillsFunctional use of Microsoft Office applications including Word Excel and OutlookPrior network troubleshooting experienceAbility to lift and carry or otherwise move 20lbs Ability to multitask and prioritize effectivelyAbility to work under pressure and tight timelinesValid drivers license and appropriate auto insurance as dictated by state requirementsAccess to reliable transportationPreferred Qualifications Prior support desk experiencePrior VoIP experiencePrior Telephony experienceWorking Conditions Work is normally performed in a typical interioroffice work environmentNo or very limited exposure to physical risk</p>