<p>Purpose:</p> <p>As a Helpdesk Support Specialist, you will be the first point of contact for employees seeking technical assistance. Your primary responsibility is to provide prompt, professional, and effective support for hardware, software, and network-related issues, ensuring minimal downtime and maximum user satisfaction.</p> <p>This role supports the overall technology strategy and streamlines business processes across the main offices and field site locations for National Storage Affiliates, which includes 900+ self-storage stores managed by NSA. This role will work in various areas, including front-end web technologies, integrations, supporting technology projects, and the service desk.</p> <p>In this role with the NSA, you will report to the Senior Manager of IT to support multiple technology development initiatives. You will also be supported by internal and external teams, as well as external vendors that provide technology assistance to operations.</p> <p>This position will work a 1 in 4 Saturday rotation.</p> <p>Reports To: Senior IT Manager</p> <p>Duties and Responsibilities:</p> <ul> <li>Serve as the first point of contact for users seeking technical assistance via the helpdesk ticketing system, phone, or email, including in-person support for office coverage of the corporate building. </li><li>Diagnose and resolve technical hardware and software issues, including operating systems, applications, printers, and network connectivity. </li><li>Escalate complex issues to appropriate IT staff or third-party vendors as necessary. </li><li>Document user interactions, technical issues, and resolutions accurately in the ticketing system. </li><li>Assist in onboarding and offboarding employees, including setting up workstations, laptops, cell phones, user accounts, and access rights. </li><li>Maintain inventory of IT equipment and ensure asset tracking is up to date. </li><li>Educate users on best practices for cybersecurity, software usage, and system troubleshooting. </li><li>Collaborate with other IT team members on projects and initiatives. </li></ul> <p>Education and Experience:</p> <ul> <li>Associate's degree in information technology, Cyber Security, or related field; or equivalent work experience. </li><li>1+ years of experience in a helpdesk or technical support role. </li><li>Familiarity with Windows/Mac OS environments, Microsoft 365, Active Directory, and common IT support tools. </li><li>Strong problem-solving, communication, and customer service skills. </li><li>Ability to prioritize tasks and work under pressure in a fast-paced environment. </li><li>Strong knowledge and understanding of Win10, Office 365. </li><li>Experience with Atlassian Cloud applications like JIRA and Confluence. </li><li>Azure and Microsoft 365 experience. </li><li>JIRA (Atlassian) certification is a plus. </li><li>IT operations experience. </li><li>Ability to learn new technologies quickly and manage multiple projects at once. </li><li>Attention to detail, commitment to quality, and customer service. </li><li>Bachelor's degree in information technology, Cyber Security, or related field; or equivalent work experience. </li><li>Experience with API integration with internal and external systems is a plus. </li></ul> <p>Compensation Range: $56,500 - $60,000 Base + Bonus</p> <p>Visa sponsorship is not currently available. Only permanent residents and US citizens will be considered.</p> <p>About NSA</p> <p>Denver based National Storage Affiliates (NYSE: NSA) is a leading self-storage REIT with over 1,000 properties spread across 42 states including Puerto Rico as of March 31, 2024. NSA is one of the largest owners and operators of self-storage properties in the U.S.</p> <p>NSA OP, LP is an equal opportunity employer. Employment and promotional decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a covered veteran or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.</p> <p>Benefits</p> <ul> <li>100% paid medical/vision/dental for employee only plans with up to $2,400 funding towards HSA. </li><li>401(K) with employer match. </li><li>Employee Assistance Program. </li><li>A positive work culture of high integrity team members. </li><li>Opportunities for career development and training. </li><li>A healthy work life balance including quarterly wellness days. </li></ul> <p>The above statements are intended to describe the general nature and level of work for the position. They are not to be construed as an exhaustive list of all the responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All job descriptions are subject to change. Job functions and/or responsibilities can be amended at any time at the management's discretion.</p>