<p>The Opportunity:</p> <p>As a Systems Consultant for the Technology Experience Lab within the End User Computing (EUC) team, you will ensure engineering solutions are aligned with the EUC vision to improve user productivity and optimize the end user device experience. You will explore the latest technology and solutions to enhance and progress the progression in the modern workspace environment. In this position, the candidate in partnership with team members will provide technical direction on current and future technical needs for end-user computing.</p> <p>Using agile practices, you will work closely with cross-functional teams to prioritize and deliver impactful end user computing solutions for our field and home office associates.</p> <p>The Team</p> <p>The Technology Experience Lab team is comprised of Systems Consultants, technologists and project managers working collaboratively to deliver an exceptional digital experience to our end users. EUC team members partner closely with Enterprise Architecture, Security Engineering, and other End User Technology and Field Technology Experience teams. We value accountability, agility, inclusion, and resilience, which drive our success in a customer-focused environment. Our culture is highly collaborative, with an emphasis on operational excellence, strong execution rigor, and accountability.</p> <p>The Impact:</p> <p>As the Systems Consultant for the Technology Experience Lab, your key responsibilities will include:</p> <ul> <li>A focus on employee technology including testing, quality assurance and end user experience. </li><li>Ability to prioritize multiple projects/work assignments that are short to medium term in duration </li><li>Work with team members to update strategy and roadmap documentation to align with overall department vision and goals </li><li>Ability to research new technical capabilities and work with team members to define direction and make recommendations on course of action </li><li>Familiarity with collaboration technologies to improve customer experience and increase productivity </li><li>Must have an eagerness to learn and grow through managed experimentation. </li><li>Ensure compliance with performance, security, and industry standards and best practices </li><li>Collaborate with technology and business teams to anticipate impacts from incoming priorities </li></ul> <p>The Minimum Qualifications</p> <ul> <li>Bachelor's degree or equivalent experience </li><li>5+ years of experience in Information Technology </li><li>3 + years of experience in Apple Eco System </li><li>3+ years of experience with end-user computing technologies </li></ul> <p>The Ideal Qualifications</p> <ul> <li>Proven track record of leading complex technology projects and delivering high-quality solutions </li><li>Demonstrated expertise with end user computing technologies, including desktop and application virtualization, endpoint management and mobile device management (JAMF/Workspace One). </li><li>Project Coordination Skills </li><li>Strong Knowledge of Windows, iOS operating Systems, MAC OS, iOS and Android </li><li>Strong Analysis and Trouble-shooting Skills </li><li>Strong Customer Focus skills </li><li>Self-motivated, hard-working and operates with a sense of urgency and a strong attention to detail </li><li>Experience with Agile methodologies (e.g. Scrum, Kanban, Scaled Agile Framework, Scrum-of-Scrums, etc.) </li><li>Strong written and verbal communication skills </li></ul> <p>#LI-RK1</p> <p>Salary Range:</p> <p>$99,800.00-$131,000.00</p> <p>At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.</p> <p>Why Join Us.</p> <p>We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.</p> <p>We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.</p> <p>MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.</p> <p>If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.</p> <p>At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.</p>