<p>Oracle is seeking energetic and highly skilled Omnichannel Contact Center Software Engineers to join our Cloud Based Contact Center (CCaaS) project. In this critical role, you'll partner closely with Technical Architects, Business Architects, Business Analysts, and Development and Testing Leads to build cutting-edge customer engagement solutions across voice and digital channels.</p> <p>This position is ideal for individuals passionate about solving complex problems and contributing to a mission-critical, Tier-0 service that orchestrates communication between customers and agents. You'll be instrumental in developing capabilities for support services, sales inquiries, and marketing campaigns for over 15,000 agents across 80 Oracle Business Units.</p> <p>Key Responsibilities</p> <p>IVR & Voice Application Development: Design, develop, and optimize complex IVR workflows, including call handling, advanced routing logic like skill proficiency, Agent routing, Callbacks, IVR-to-IVR transfers, Queue Transfers, Survey etc.</p> <p>Omnichannel Digital Experience Development: Implement and support digital engagement solutions such as Workflow Routing, Chat Routing, and facilitating features like screen sharing.</p> <p>Outbound Dialer & Agent Workspace: Develop and maintain functionalities related to outbound dialing campaigns and enhance the Agent Workspace experience.</p> <p>Web Service & Backend Integration: Design and develop integration API modules, including lookups with backend CRM using web services, database lookups, and ensure connectivity for call recording and reporting data.</p> <p>Process & Standards Management: Collaborate with other developers to maintain consistency and continuously improve development processes and standards within the SDLC lifecycle, including working with Git repositories.</p> <p>Troubleshooting & Support: Actively troubleshoot complex issues by analyzing logs to determine root causes, providing support for developed features.</p> <p>Preferred Qualifications & Experience</p> <p>We're looking for individuals with extensive software development experience, demonstrating strong proficiency in JAVA, J2EE, MVC, SOA, and Web Services (SOAP, REST). Ideal candidates will have proven expertise in designing and developing complex IVR applications and call flows (e.g., Zoom Voice Platform, other major IVR platforms), alongside direct experience building and integrating digital channels such as chat, email, and work item routing (screen sharing a plus). Knowledge of outbound dialing technologies (like Preview, Predictive and Progressive) and campaign management is essential, as is a strong security acumen covering web application security, various authentication methodologies, and SSO technologies. Also the knowledge of DevOps CI/CD Pipelines is required.</p> <p>Development Tools & Methodologies: Candidates should possess hands-on experience with Java IDEs like JDeveloper, Eclipse, NetBeans, or IntelliJ IDEA, alongside proficiency in IVR and Omnichannel development IDEs or platform-supported tools such as Zoom FLOWS or Genesys Composer. They must have demonstrable experience with test-driven development, automated test frameworks, mocking/stubbing, and JUnit, coupled with a strong understanding of implementing Java best practices for scalability and performance in high-volume environments. Experience with Agile development methodologies is also essential.</p> <p>Platform & Cloud Proficiency: A strong knowledge of either the Zoom or Genesys Contact Center Platform (including its Framework, Voice, Digital, and Outbound components) is a significant advantage. Familiarity with Cloud platforms (e.g., OCI, AWS, Azure) and cloud-native development concepts is highly preferred.</p> <p>As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.</p> <p>We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.</p> <p>Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p> <p>We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.</p> <p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p>