<p>Department</p> <p>The John & Mable Ringling Museum of Art is located in Sarasota, Florida, and is a department of Florida State University. Learn more about The Ringling at https://www.ringling.org/about-ringling/careers/.</p> <p>Responsibilities</p> <p>This position is part of The Ringling's Visitor Services Team and serves as a floating supervisor in the Admissions and Box Office areas.</p> <ul> <li>Assists with daily Admissions functions including but not limited to ensuring staff compliance with PCI standards and cash handling policies, cashing Admissions Associates in and out of their register, and assists with scheduling of breaks for Admissions Associates. Assists in monitoring Admissions areas to maintain safe, clean conditions. </li><li>Maintains and replenishes supplies for workstations. When necessary, makes customer service decisions in the absence of Admissions Management and processes returns. Operates the museum's ticketing system to process ticket sales, sells/renews memberships, and scans in e-ticket visitors on assigned dates and/or when requested. </li><li>On assigned dates/requested dates and at the direction of the Box Office Manager, implements box office duties including but not limited to open/close registers, operating the museum's ticketing system for phone orders and in-person ticketing and reporting. Assists with ensuring all box office operations proceed efficiently and reports any concerns to the Box Office Manager. </li><li>Oversees on-the-spot interpretation of policies related to the box office and house in the absence of Box Office Management. Maintains a customer service focus with patrons and other staff. Works with Front of House personnel during performances and events as needed, associated with seating issues, scanning, ushering, ADA concerns, customer service, etc. to resolve issues in a timely and effective manner. </li><li>Assists in implementing all Summer Circus Group Sales from inquiry through post-visit evaluation. Works directly with Front of House Manager and Box Office Manager to ensure a positive visitor experience for Group Sales visitors. Maintains consistent, organized processes to provide a seamless high-quality experience. </li><li>Assists box office with tasks including but not limited to phone orders, Front of House needs, ticket exchanges and will call. </li><li>Assists with training staff on job responsibilities, admissions processes, customer service skills, museum offerings, promotions, and membership (member benefits, selling memberships, renewals, gift of memberships). </li><li>Implements Visitor Services duties in Admissions and Box Office to maximize the visitor experience including disseminating general information, providing visitor orientation, compiling visitor data and surveys. At the direction of Admissions or Box Office Management, answer phone calls or emails for visitor follow-up. Performs other duties as assigned, which support Visitor Services functions and museum operations. </li></ul> <p>Qualifications</p> <ul> <li>High school diploma or equivalent </li></ul> <p>Contact Info</p> <p>For more information, technical assistance, or should you require accommodations for the application or interview processes, please contact Ringling Human Resources at 941-358-2773 or employment@ringling.org.</p> <p>University Information</p> <p>One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!</p> <p>Learn more about our university and campuses.</p> <p>Anticipated Salary Range</p> <p>$36,500 or higher annually. Final offer amount will be determined based on the education, skills, and experience of the selected applicant.</p> <p>FSU Total Rewards</p> <p>FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.</p> <p>Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.</p> <p>How To Apply</p> <p>If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.</p> <p>Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.</p> <p>Your application is not considered complete until you have attached the following items:</p> <ul> <li>Cover Letter </li><li>Resume </li></ul> <p>Veterans' Preference</p> <p>Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.</p> <p>IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.</p> <p>Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.</p> <p>Considerations</p> <ul> <li>This is a USPS (University Support Personnel System) position. </li><li>This position requires successful completion of a criminal history background check. </li><li>This position is based in Sarasota, FL. </li></ul> <p>Working Hours</p> <ul> <li>Monday - Friday from 8:00 AM to 5:00 PM with one hour for lunch. </li><li>The incumbent may be required to work a flexible schedule including nights, weekends, holidays, and/or special events based on the needs of The Ringling. </li></ul> <p>Equal Employment Opportunity</p> <p>FSU is an Equal Employment Opportunity Employer.</p>