<p>Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.</p> <p>Primary Function/General Purpose of Position</p> <p>The Center Administrator assist in managing operations for an urgent care clinic by managing staffing, training, supplies, workflow, billing processes and customer service as well as maintaining a safe, positive work environment.</p> <p>Essential Job Functions</p> <ul> <li> <p>Works primary shifts as clinical staff and/or front desk receptionist 50% of the time.</p> </li><li> <p>Monitors clinic activity and patient flow to ensure efficient and effective patient care.</p> </li><li> <p>Participates in promotion of positive culture and teamwork.</p> </li><li> <p>Demonstrates excellence in care in all interactions, for both patients and internal teams.</p> </li><li> <p>Identifies opportunities for improvement, troubleshoots issues and/or communicate/escalate timely to Provider, direct supervisor, or other appropriate internal resources.</p> </li><li> <p>Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner.</p> </li><li> <p>Maintains clinical and administrative skills to meet patient care and daily operational needs.</p> </li><li> <p>Understands and adheres to the legal responsibilities and requirements within the role.</p> </li><li> <p>Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.</p> </li><li> <p>Performs cross-functional duties as needed, including front desk duties such as registration, scheduling, answering phones, cash handling and other duties such as scribing, ordering of supplies, etc.</p> </li><li> <p>Participates in interviews for front desk receptionist, medical assistant, x-ray technician and other support staff positions.</p> </li><li> <p>Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic.</p> </li><li> <p>Assists in evaluation of behaviors and disciplinary action of staff.</p> </li><li> <p>Ensures employees are adequately trained to perform assigned duties safely and correctly.</p> </li><li> <p>Ensures excellence in customer experience by addressing customer feedback, monitoring patient satisfaction metrics, and implementing solutions for improvements.</p> </li><li> <p>Ensures staff compliance with company policies and procedures and state and federal rules and regulations.</p> </li><li> <p>Maintains proper inventory process and ordering to ensure adequate stock of supplies.</p> </li><li> <p>Participates in meetings for regular touch base and for special project as needed.</p> </li><li> <p>Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership.</p> </li></ul> <p>This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.</p> <p>Licensing/Certification</p> <p>BLS Basic Life Support (required within 90 days of hire)</p> <p>Maintain current licensure/certification if applicable (MA, ED Tech, ED Tech Advanced) (preferred)</p> <p>Education</p> <p>High School Diploma or GED (required)</p> <p>Work Experience</p> <p>2 years experience in healthcare setting (required)</p> <p>1 year experience in supervisory/leadership role (required)</p> <p>Training</p> <p>Electronic Health Record - EPIC, Docutap or Experity (preferred)</p> <p>Language</p> <p>None</p> <p>Patient Population</p> <p>Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.</p> <p>Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.</p> <p>Infant (1-12 months)</p> <p>Pediatrics (1-12 years)</p> <p>Adolescents (13-17 years)</p> <p>Adults (18-64 years)</p> <p>Geriatrics (65 years and older)</p> <p>Working Conditions</p> <p>Periods of high stress and fluctuating workloads may occur.</p> <p>General office environment.</p> <p>May be exposed to physical altercations and verbal abuse.</p> <p>May be exposed to limited hazardous substances or body fluids.*</p> <p>May be exposed to human blood and other potentially infectious materials.*</p> <p>May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.</p> <p>May have periods of constant interruptions.</p> <ul> <li>Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. </li></ul> <p>Physical Requirements</p> <p>Physical Demands</p> <p>Frequency 0% 1-33% 34-66% 67-100%</p> <p>Lifting/ Carrying (0-50 lbs.) x</p> <p>Lifting/ Carrying (50-100 lbs.) x</p> <p>Push/ Pull (0-50 lbs.) x</p> <p>Push/ Pull (50-100 lbs.) x</p> <p>Stoop, Kneel x</p> <p>Crawling x</p> <p>Climbing x</p> <p>Balance x</p> <p>Bending x</p> <p>Work Position</p> <p>Frequency 0% 1-33% 34-66% 67-100%</p> <p>Sitting x</p> <p>Walking x</p> <p>Standing x</p> <p>Additional Physical Requirements/Hazards</p> <p>Physical Requirements</p> <p>Manual dexterity (eye/hand coordination)</p> <p>Perform shift work</p> <p>Maneuver weight of patients</p> <p>Hear alarms/telephone/audio recordings</p> <p>Reach above shoulder</p> <p>Repetitive arm/hand movements</p> <p>Finger Dexterity</p> <p>Color Vision</p> <p>Acuity - far</p> <p>Acuity - near</p> <p>Hazards</p> <p>Depth perception</p> <p>Use of Latex products</p> <p>Exposure to toxic/caustic/chemicals/detergents</p> <p>Exposure to moving mechanical parts</p> <p>Exposure to dust/fumes</p> <p>Exposure to x ray/electromagnetic energy</p> <p>Skills</p> <p>Strong oral, verbal and written communication skills</p> <p>Attention to detail</p> <p>Critical thinking, problem solving skills and ability to work independently</p> <p>Strong conflict resolution skills and communication with customers</p> <p>Evaluate employee performance and behaviors and escalate as necessary</p> <p>Basic computing skills</p> <p>Knowledge of billing operations including ICD-10 and CPT coding, medical terminology.</p> <p>Requires judgment in selection of alternative courses of action.</p> <p>Adapts standard principles to new or changed conditions.</p> <p>Requires listening skills to maintain cooperative associations.</p> <p>Many of our opportunities reward* your hard work with:</p> <p>Comprehensive, affordable medical, dental and vision plans</p> <p>Prescription drug coverage</p> <p>Flexible spending accounts</p> <p>Life insurance w/AD&D</p> <p>Employer contributions to retirement savings plan when eligible</p> <p>Paid time off</p> <p>Educational Assistance</p> <p>And much more</p> <ul> <li>Benefits offerings vary according to employment status </li></ul> <p>All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</p>