<p>Responsibilities:</p> <ul> <li>Ensure that guests are greeted, checked in and out efficiently, and allocated rooms promptly and courteously </li><li>Remain readily available at all times to deal with problems or guest/staff issues or concerns, using best judgement to resolve outstanding issues empathetically and in the best interest of both the guest and the resort </li><li>Circulate regularly throughout all areas, maintaining a high profile with guests and staff, while monitoring standards of performance with regard to these areas </li><li>Oversee the resort as the acting evening Manager on Duty </li><li>Confirm that reservations are noted accurately with regard to all special requests, concerns, etc. </li><li>Provide accuracy to all charges on guest's folio and address and/or correct discrepancies immediately </li><li>Guarantee that luggage is delivered to and collected from rooms accurately, in a timely manner </li><li>Enforce all internal policies with regard to accounting practices, incident reporting, etc. </li><li>"Protect the Asset" by reporting any safety concerns, maintenance issues, loss, missing, or stolen items to the department manager </li><li>Conduct regular On-the-Job training to sustain standards of performance </li><li>Verify that all staff are stationed and dressed accordingly at all times to the established grooming and behavioral standards </li></ul> <p>Team members may enjoy the following benefits:</p> <ul> <li>Medical, Dental, Vision, and Supplemental Plans </li><li>Paid Time Off and Paid Holidays </li><li>401(k) Retirement Plan with Company Match </li><li>Long-Term & Short-Term Disability Insurance </li><li>Life, AD&D, and Supplemental Insurances </li><li>Employee Assistance Program </li><li>Resort Accommodation Discounts </li></ul> <p>Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</p> <p>A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</p> <p>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</p> <p>This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.</p> <p>We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.</p>