<p>JOB SUMMARY</p> <p>The Director of Housekeeping will play a critical role as property transitions from the Historic Homestead Resort to a reimagined Homestead A Marriott Autograph Collection, blending timeless character with modern sophistication.</p> <p>The Director of Housekeeping plays a pivotal leadership role in overseeing all aspects of the Housekeeping Department and Pool Complex operations, ensuring the highest standards of cleanliness, presentation, and service within an upper-upscale/luxury resort environment. This position is especially critical as the property transitions from historic Homestead to a reimagined Marriott Autograph Collection, blending timeless character with modern sophistication.</p> <p>In this transformative setting, the Director is responsible for driving operational excellence and maintaining brand-aligned service standards that consistently deliver exceptional guest satisfaction. This includes managing departmental budgets, implementing strategic staffing and training initiatives, optimizing processes, and upholding strict quality control protocols.</p> <p>The Director also leads a diverse team with a focus on performance development, employee engagement, and fostering a positive, productive workplace culture. This role works cross-functionally with departments to ensure seamless operations and elevated guest experiences.</p> <p>With a deep understanding of both the legacy of a historic property and the expectations of a modern luxury brand, the Director brings vision, adaptability, and meticulous attention to detail. A strong emphasis is placed on performance metrics, guest feedback, and recovery strategies, positioning this role as a critical driver of both guest loyalty and brand integrity during a significant period of evolution and growth.</p> <p>ESSENTIAL JOB FUNCTIONS</p> <ul> <li>Hires, trains, supervises, and evaluates the Housekeeping team including management, supervisors, and team members. </li><li>Develops and implements cleaning procedures, manages inventory and supplies, and ensures efficient workflow within the department. </li><li>Manages the Housekeeping budget, controls expenses, and identifies cost-saving initiatives. Utilizes forecasts and business trends to adjust expenditures. </li><li>Ensures guest room and public areas are maintained to the highest standard, addresses guest concerns and complaints, and fosters a positive guest experience. </li><li>Oversees the ordering, stocking, and distribution of cleaning supplies, linens, and guest amenities. </li><li>Conducts regular inspections of guest rooms and public areas to ensure adherence to established standards, and implements corrective action when necessary. </li><li>Ensures general cleaning and room preventive maintenance programs are in place and monitored. </li><li>Ensures compliance with all safety and security procedures, including fire and emergency protocols, and maintains a safe working environment for team members. </li><li>Works with other departments, such as Front Desk, Maintenance, and Food and Beverage, to ensure smooth operations and guest satisfaction. </li><li>Maintains accurate records of lost and found items, daily reports, and other relevant documentation as recorded by ownership, management company, and brand. </li><li>Provides ongoing training and development opportunities for the Housekeeping team to enhance their skills and knowledge. </li><li>Attendance is a key component of this position. </li><li>Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire. </li><li>Maintains open and effective communication with team members and management. </li><li>Attends and participates in team meetings. </li><li>Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines. </li><li>Completes all required Company training/compliance courses as assigned. </li><li>Adheres to Company standards and maintains compliance with all policies and procedures. </li><li>Performs other related duties and responsibilities as assigned. </li></ul> <p>EDUCATION</p> <ul> <li>Bachelor's degree from an accredited university or equivalent in related field. </li></ul> <p>EXPERIENCE</p> <ul> <li>A minimum five (5) years of experience in related field required. </li><li>A minimum five (5) years of supervisory experience in related field required. </li><li>Experience in upper upscale or luxury hospitality preferred. </li></ul> <p>SUPERVISORY RESPONSIBILITIES</p> <p>Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.</p> <p>Specific supervisory duties include, but are not limited to the following:</p> <ul> <li>Determines and creates policies, procedures, and manuals for direct reports. </li><li>Establishes objectives and goals for the team. </li><li>Assigns, monitors, and reviews work; evaluates direct report's performance. </li><li>Recruits and interviews. </li><li>Orientates and trains. </li><li>Issues corrective action and makes recommendations for termination. </li><li>Investigates and resolves concerns and complaints. </li><li>Creates department work schedules. </li><li>Approves time records and time off requests. </li><li>Ensures compliance with safety regulations. </li><li>Develops and oversees the department's budget. </li><li>Ensures accurate and efficient management of inventory. </li></ul> <p>SKILLS & ABILITIES</p> <p>This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.</p> <ul> <li>Proficient in time management; the ability to effectively organize and manage multiple priorities. </li><li>Recognizes an emergency situation and takes appropriate action. </li><li>Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels. </li><li>Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance. </li><li>Analytical and problem-solving skills. </li><li>Strong focus on accuracy and precision. </li><li>Performs well with frequent interruptions and/or distractions. </li><li>Ability to interpret and create policies, procedures, and manuals. </li><li>Able to communicate appropriately and effectively with all levels of management and external stakeholders. </li><li>Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization. </li><li>Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external). </li><li>Exceptional interpersonal skills to include coaching, counseling, and mentoring. </li><li>Knowledge of key industry trends, best practices, regulations, and the current industry landscape. </li><li>Basic math skills. </li><li>Basic knowledge of Google Docs/Microsoft Word. </li><li>Basic knowledge of Google Sheets/Microsoft Excel. </li><li>Basic knowledge of Google Slides/Microsoft PowerPoint. </li><li>Basic knowledge of Gmail/Microsoft Outlook. </li><li>Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements. </li><li>Able to maintain a positive and professional working environment. </li><li>Fosters a culture of excellence. </li><li>Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization. </li></ul> <p>DISCLAIMER</p> <p>This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.</p> <p>The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.</p> <p>The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.</p>