<p>Reports to: Front Office Operations Manager</p> <p>Salary/Status: Non-Exempt</p> <p>Department: Front Office</p> <p>Minimum Requirements:</p> <ul> <li>High school diploma with 1-2 years related experience. </li><li>Prefer candidate with previous experience in the medical field as a medical assistant, switchboard/call center/receptionist, medical records coordinator or insurance professional. </li><li>Knowledge of medical terminology preferred including Health Insurance Portability and Accountability Act (HIPAA). </li><li>Detail-oriented; able to work accurately and efficiently in a fast paced environment where multi-tasking is required. </li><li>Must have strong time management and organization skills and self-discipline. </li><li>Bilingual, articulate in conversational interpretation. </li><li>Must possess the ability of positively interacting with patients, personnel, visitors and the general public. </li><li>Must show discretion in the handling of confidential information. </li><li>Must possess the ability to work independently, problem solve and make decisions when necessary. </li><li>Computer literate in basic word processing applications and data entry. </li><li>Friendly, reliable, and professional both in behavior and appearance. </li><li>Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public. </li></ul> <p>Principle Responsibilities and Duties:</p> <ul> <li>Responsible for the accuracy and completeness of the data entry of patient information into the computer. This data entry includes various patient information, as well as relevant insurance. </li><li>Efficiently schedules medical appointments of returning and new patients </li><li>Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians. </li><li>Oversight of all patient/visitor activity; knowledge of reason and presence in clinic. </li><li>Coordinates and schedules appointments for the deaf and hearing impaired. </li><li>Makes patient reminder calls in a timely fashion. </li><li>Track attention to patient/visitor needs and determine whether same are met in a timely fashion. </li><li>Ensure that waiting area, front entry and reception desk are orderly and professional in appearance. Monitor safety and noise level in waiting area. </li><li>Handle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner. </li><li>Refer acutely ill patients to nursing for triage in person or over the phone. </li><li>Verify patient eligibility via Internet access Eligibility Data Service (EDS) as well as other systems. Complete required paperwork for intake process. Prepare and dispense appropriate forms to patients. </li><li>Inquire of all patients as to any change in address, phone, financial or insurance status. </li><li>Photocopy identity and income statements, check stubs, route patients with incomplete information to Front Office Operations Manager. </li><li>Assist patients in filling out forms, review medical and intake forms for accuracy and completeness. Assist with interpretation and recruits other language interpreters as needed. </li><li>Provide information to patients regarding entitlement policies and procedures under the supervision of the Front Office Operations Manager. </li><li>Assist with scheduling and check out of patients. </li><li>Maintain daily log of patient encounters. </li><li>Provide daily report of new patient visits as required. </li><li>Carry out other tasks as requested in situations where participation may be required. </li><li>Maintain work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the health center as viewed by the public. </li><li>Maintain adequate supplies of necessary intake paperwork. Orders as appropriate. </li><li>Perform data entry as required for patient intake process. </li><li>Maintains confidentiality of all Health Center information. </li><li>Responsible for the creation, implementation, and management of standard operating procedures. </li><li>In accordance with established procedures, receives and forwards all incoming phone calls as appropriate (triage nurse, interpreters, outreach, or administrative departments, etc.) in a friendly manner. </li><li>Takes messages from callers as necessary, especially on behalf of the President/CEO or other management level staff. </li><li>Facilitates general telephone operations. </li><li>Perform computerized word processing or data processing. </li><li>Prepare and provide reports as required to management and other staff. </li><li>May assist patients or staff with bilingual interpretation as time permits. </li><li>Assists staff in identifying/contacting external office support services. </li><li>Provide customer support and assist in resolving issues presented by patients or identified within the organization. </li><li>Assist with medical records management and creation as required. </li><li>All other duties as required. </li><li>This position also requires the ability to use a computer, work at a computer workstation, viewing a CRT and have some knowledge of a keyboard. </li><li>Requires rotation with other front office personnel with little or no notice and can be between facilities. </li><li>Required to cover later clinic hours including weekends between any Caring Health Center locations. </li></ul>