<p>Position Title:</p> <p>Vet Teaching Hospital Assistant II - Overnight</p> <p>Job Group:</p> <p>Merit</p> <p>Required Minimum Qualifications:</p> <ul> <li>Customer service or receptionist experience which totals two years. • Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties. • Data entry skills. </li></ul> <p>Preferred Qualifications:</p> <p>Previous experience in a veterinary clinic, animal hospital, or medical office setting.</p> <p>Customer service experience, particularly in high-volume or fast-paced environments.</p> <p>Experience with payment processing, invoicing and/or bookkeeping.</p> <p>Familiarity with scheduling systems or client management software.</p> <p>Associate's degree or coursework in veterinary technology, animal science or related field.</p> <p>Job Description:</p> <p>Join Our Team as a Veterinary Teaching Hospital Assistant!</p> <p>Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Veterinary Teaching Hospital Assistant!</p> <p>Hours: Overnight Shift - Friday through Monday, 8:30?PM to 7:00?AM. Additional holiday and weekend coverage may be required to support team needs.</p> <p>Why You'll Love This Position:</p> <ul> <li> <p>Meaningful Work: Help clients navigate their pet's care journey and play a vital role in their health and happiness.</p> </li><li> <p>Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.</p> </li><li> <p>Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.</p> </li><li> <p>Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.</p> </li></ul> <p>Key Job Duties</p> <p>Customer Service/Client Communication</p> <ul> <li> <p>Welcome clients and update patient information in the hospital database.</p> </li><li> <p>Schedule appointments, handle emergencies, and provide detailed instructions for visits.</p> </li><li> <p>Explain hospital policies, payment procedures, and consent requirements.</p> </li><li> <p>Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.</p> </li><li> <p>Collect deposits for inpatient care and explain credit and billing policies.</p> </li></ul> <p>Administrative Tasks</p> <ul> <li> <p>Manage communications for faculty, students, and staff.</p> </li><li> <p>Train and supervise students in office procedures and medical record handling.</p> </li><li> <p>Support doctors and students by providing access to client records, contact details, and visit history.</p> </li></ul> <p>Service Coordination</p> <ul> <li> <p>Organize and maintain medical records.</p> </li><li> <p>Deliver food, supplies, and lab samples.</p> </li><li> <p>Prepare and send out billing statements and other client communications.</p> </li><li> <p>Maintain the reception area with necessary forms and supplies.</p> </li><li> <p>Sort and distribute mail and assist with database updates.</p> </li></ul> <p>Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career you'll be proud of!</p> <p>Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Immigration sponsorship is not available for this position.</p> <p>Knowledge, Skills, and Abilities</p> <ul> <li>Ability to communicate by phone and in person with individuals in a variety of situations in a positive and helpful manner. </li><li>Ability to maintain confidentiality of medical records. </li><li>Ability to multi-task and deal with multiple priorities. </li><li>Knowledge of veterinary hospital routines and functions. </li><li>Ability to assess emergencies and refer to appropriate hospital staff. </li><li>Knowledge of medical terminology. </li><li>Knowledge of animal disease symptoms. </li><li>Ability to come in contact with animals. </li><li>Ability to work in an environment that houses and heals sick animals. </li><li>Ability to work in an environment with animal noise, animal odors, animal dander and hair, and animal excrement and blood. </li><li>Ability to utilize veterinary client and patient registration system. </li><li>Ability to enter data with speed and accuracy. </li><li>Ability to provide assistance to veterinary students who are learning office systems and processes. </li><li>Ability to work as part of a team. </li><li>Ability to retrieve files and pet supplies. </li><li>Ability to carry/hold/restrain animals. </li></ul> <p>Appointment Type:</p> <p>Regular</p> <p>Number of Months Employed Per Year:</p> <p>Time Type:</p> <p>Full time</p> <p>Pay Grade:</p> <p>08</p> <p>Application Instructions:</p> <p>To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.</p> <p>Original Posting Date:</p> <p>August 6, 2025</p> <p>Posting Close Date:</p> <p>August 19, 2025</p> <p>Job Requisition Number:</p> <p>R17568</p>