<p>Main Purpose of the Role</p> <p>The Import Support Services Coordinator is responsible for managing import documentation and release functions, as well as other back-office activities that support the Import Contact Center and GSS. This includes post reconciliation activities, completion of manifest correctors, management of in-bonds, release of cargo release, demurrage invoicing and pre-abandonment communication.</p> <p>Main Tasks:</p> <ul> <li>Answers incoming emails from internal teams at ZIM and GSS related to import bills of lading. </li><li>Tracks and traces cargo, informing customers about critical milestones. </li><li>Coordinates solutions to intermodal and documentation issues for customers, including manifest correctors, invoicing activity and resending arrival notices. </li><li>Executes diversion requests in accordance with company policies. </li><li>Tracks and invoices import demurrage in accordance with ZIM timelines and directives. </li><li>Provides secondary support to the Import Call Center when required. </li><li>Works closely with the unclaimed freight / claims teams on issues pertaining to abandoned cargo. </li><li>Researches problems and performs root cause analysis in order to propose permanent solutions. </li><li>Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines </li><li>Any other duties as assigned. </li></ul>