<p>Position Summary:</p> <p>Leads both internal and external die cast trouble report (Form-1 & Form-2) activities through investigation and work with responsible DC manufacturing divisions for the effective closure of all Die Casting internal and external corrective actions.</p> <p>Scope of Responsibility:</p> <p>Lead / support corrective action activities for both internal and external die casting quality issues. Ensures claim countermeasures promised to the customer are implemented in a timely manner and are effective to prevent repeat issues at the customer. Leads the closure of DC QSTR's and Customer Complaint Form-1, and Internal DC Form-2.</p> <p>Essential Duties & Responsibilities:</p> <ul> <li>Daily Management: </li><li>Lead DC corrective action activities from receipt through closure. </li><li>Review corrective actions responses to ensure all countermeasures are in place. </li><li>Supports / Fills out corrective action form. (Form-1 and Form-2) </li><li>Submits filled out corrective action form to die casting senior manager for approval. </li><li>Complies required corrective action evidence into Red folders for closure. </li><li>Tracks DC open corrective actions and communicates status (reporting). </li><li>Supports Weekly Leadership Corrective Action Meetings </li><li>Applicable reporting, as assigned. </li><li>Performs similar or related duties as assigned. </li></ul> <p>Improvement Activities:</p> <ul> <li>Apply Deming principles and other root cause analysis tools (5 why) when analyzing problems within the associate's department and makes appropriate recommendations for improvements. </li><li>May participate in Quality Circle improvement team when possible. </li><li>May perform other related improvement functions as assigned. </li></ul> <p>Education / Experience / Training</p> <ul> <li>Minimum Required: </li><li>High School Diploma or GED. </li><li>Ability to handle multiple projects simultaneously. </li><li>Ability to work with minimal direction / supervision. </li><li>Good written and verbal communication skills; good organizational skills; good problem-solving skills with experience in the use of analytical tools. </li><li>Strong knowledge and use of Microsoft Access, Excel, PowerPoint, Project and Word. </li><li>Familiarity with generating Pivot Tables, data validation, filters and formulas in Excel and ability to troubleshoot Microsoft Office issues. </li></ul> <p>Recommended:</p> <ul> <li>Strong knowledge / background of the die-casting process. </li><li>Experience with analytical thinking and corrective action process </li><li>Certified Internal Auditor for ISO / IATF 16949. </li></ul>