<p>Billing Services Manager - Special Handling</p> <p>Key Objective:</p> <p>Responsible for leading a team of onshore and offshore team members and overseeing our processes to ensure timely and efficient premium settlement of Multinational accounts and collection of U.S. Agency Bill accounts with non-standard workflows.</p> <p>Responsibilities:</p> <ul> <li>Manages the collection lifecycle of U.S. Producer billed accounts to ensure receivables are collected within established timeframes, and all escalation procedures are followed by specialists. </li><li>Manages the settlement process of Multinational accounts to ensure timely clearance of receivables/payables and resolution of discrepancies with overseas Network Partners and Chubb branches </li><li>Establish productivity metrics for all team members and performance reporting. </li><li>Identify opportunities for redesign and automation of processes to reduce manual work effort and increase capacity within the team. </li><li>Develop and implement training and development plans for onshore staff to ensure understanding of all billing systems and workflow tools. </li><li>Act as a liaison to top broker contacts, relationship managers, and Network Partner managers to identify any billing/settlement issues and work to improve our partnerships. </li><li>Establish effective reporting packages for our business partners to ensure visibility into receivable balances and impacts to our collection metrics. </li><li>Ensure that internal and external customer emails are responded to within established timeframes and that responses are accurate. </li><li>Work with IT on business requirements for new products or systems and participate in testing to identify any impact on billing. </li><li>Conduct weekly meetings with offshore managers to review productivity reports, identify and analyze trends, identify training needs, and provide training solutions. </li><li>Conduct periodic meetings with offshore team to review trends in quality control analysis and help answer any questions. </li><li>Provide leadership and direction to onshore and offshore teams. Ensure staff understands, accepts, and supports their role in achieving North American Billing and Collections goals. </li><li>Function as a liaison between our offshore team and Chubb business leaders. Provide support, direction, and answer questions or concerns from our business leaders. </li><li>Conduct meetings with Chubb business unit DFOs, brokers, and Chubb senior management to address receivables trending, escalate issues to resolution or enhance processes and procedures. </li><li>Travel to India, if necessary. </li></ul> <p>Reporting Relationships:</p> <ul> <li>Reports directly to the VP-Producer Billing and Collection </li></ul>