<p>Summary</p> <p>The Single Adult Programs Manager develops and implements strategies for resident stability and community building at the Opportunity Housing Program (OHP), a partnership between Simpson Housing, Aeon, and Avivo. OHP is a set of Aeon buildings that provides formerly homeless adults with a safe and permanent home and support services to help residents regain and maintain stability in their lives, homes, and the community.</p> <p>This position provides leadership and supervision to a team dedicated to providing case management and supportive services to residents of the OHP and will manage the daily affairs and overall program operation of the OHP partnership serving low-income individuals.</p> <p>Hours for this position are Mondays to Fridays, 9:00 am to 5:00 pm. Flexible.</p> <p>Responsibilities</p> <p>Provide effective leadership of Opportunity Housing Partnership programs:</p> <ul> <li>Provide stability and clear vision to residents and staff of OHP </li><li>Assure open communication among staff on all participant issues. </li><li>Maintain resident capacity in programs </li><li>Conduct regular program evaluation and planning. </li><li>Participate in meetings of regulatory personnel as they monitor for contract compliance. </li><li>Assure safety and security of participants and staff, and manage emergency situations </li><li>Develop procedures and program guidelines in consultation with Director of Single Adult Programs </li></ul> <p>Develop, supervise and train staff:</p> <ul> <li>Ability to build, lead, and evaluate effective program teams. </li><li>Know SHS' personnel practices and effectively implement policies with all direct reports. </li><li>Hire and train staff in consultation with the Director of Single Adults and the Director of Equity and Human Resources. </li><li>Provide staff training, team building and development of individual staff goals. </li><li>Monitor staff performance including performance reviews </li><li>Effectively delegate assignments and projects to staff. </li><li>Provide guidance and supervision to direct reports. </li><li>Function as a member of a supervisory team responsible for policy and procedure implementation and design, budget monitoring, employee/human resources functions and handling difficult participant issues. </li></ul> <p>Develop thorough and accurate budgets and reports, maintain complete and consistent records:</p> <ul> <li>Ensure accuracy, completeness, and confidentiality of participant records. </li><li>Manage program budget (including corrective action plans when needed) </li><li>Maintain accurate records, including employee time sheets, travel expenses and billing information. </li><li>Manage Housing Support revenue and expenses of participants. </li></ul> <p>Provide positive representation of SHS through public relations and networking:</p> <ul> <li>Interpret the program to constituents regarding SHS and its programs. </li><li>Develop and maintain positive working relationships with all partners. </li><li>Assist with fund development as directed. </li><li>Participate in staff meetings and professional meetings </li></ul> <p>Commitment to racial equity and social justice:</p> <ul> <li>Work within and across agency departments to build culture of equity and antiracism. </li><li>Evolve knowledge and strategy of equity and antiracism on an individual and team level. </li><li>Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics. </li></ul> <p>Demonstrate essential knowledge, abilities, and skills:</p> <ul> <li>Ability to be decisive and effective under pressure and maintain composure in crisis situations. </li><li>Ability to work very well independently, with excellent skills in teamwork and collaboration. </li><li>Ability to be flexible and manage time. </li><li>Knowledge of Harm Reduction/Housing First Model and commitment to that model. </li><li>Knowledge of trauma-informed service and motivational interviewing techniques. </li><li>Ability to establish and maintain effective working relationships within and outside the </li><li>Ability to maintain confidentiality. </li><li>Ability to represent agency decisions constructively. </li><li>Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people. </li><li>Have organizational skills and be able to prioritize tasks in order to accomplish the day-to-day activities. </li><li>Possess superior computer skills, with experience in Microsoft Word, Excel, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary </li><li>Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public. </li></ul> <p>Job Requirements:</p> <ul> <li>Bachelor's Degree in the field of Social Work, Human Services or Community Development is required or equivalent knowledge, skills, and experience. </li><li>Four years work experience in social service position required, with at least 2 years in administration, management, and supervision desired. </li><li>Four years related experience working with: individuals experiencing mental health issues; chemical health issues; ethnically diverse populations; people experiencing or significantly impacted by poverty, people experiencing homelessness. </li><li>Must be skilled in the following: relationship building, excellent interpersonal, written, and verbal communication and navigation of the Twin Cities' social service system. </li><li>Must be able to produce letters and reports of professional quality. </li><li>Driver's license and vehicle are required. </li></ul>