<p>Position Title: Retail Supervisor</p> <p>Department: Operations</p> <p>Reports To: Assistant Manager</p> <p>FLSA Status: Nonexempt</p> <p>Lead the Retail Team at Our Brand-New Murfreesboro Store!</p> <p>We're opening a brand-new store in Murfreesboro-and we're looking for energetic, people-focused leaders to help bring it to life! As a Retail Supervisor, you'll play a key role in building our team, shaping the customer experience, and creating a store culture that's focused on service, efficiency, and excellence.</p> <p>Position Purpose and Objectives</p> <p>The Retail Supervisor oversees daily operations on the sales floor and front-end. This role sets the tone for quick, friendly, and accurate service while maintaining store standards. You'll lead by example-training, coaching, and supporting your team to deliver a great shopping and donation experience. If you thrive in a fast-paced retail environment and love making an impact, this opportunity is for you.</p> <p>Roles and Responsibilities</p> <ul> <li> <p>Direct and supervise front-end and retail sales floor team members.</p> </li><li> <p>Assist with hiring, training, and onboarding new team members.</p> </li><li> <p>Provide regular coaching, recognition, and support to help team members grow.</p> </li><li> <p>Build and manage team schedules to meet operational and labor needs.</p> </li><li> <p>Step in to perform all duties of retail associates as needed.</p> </li><li> <p>Oversee inventory levels and product flow; take action to resolve stock issues.</p> </li><li> <p>Ensure smooth cash register operations and a positive checkout experience.</p> </li><li> <p>Manage cash handling, tender control, and daily accounting processes.</p> </li><li> <p>Respond to customer and donor questions, feedback, and complaints.</p> </li><li> <p>Set the example for strong customer service and coach your team to do the same.</p> </li><li> <p>Maintain merchandise standards including pricing, condition, and presentation.</p> </li><li> <p>Support promotional events and marketing programs as assigned.</p> </li><li> <p>Maintain a respectful, inclusive, and team-oriented workplace.</p> </li><li> <p>Utilize open communication tools to collect team feedback and drive improvements.</p> </li><li> <p>Escalate unresolved concerns to store leadership in a timely manner.</p> </li><li> <p>Protect company assets and maintain confidentiality.</p> </li><li> <p>Promote safety and loss prevention by enforcing policies and procedures.</p> </li><li> <p>Maintain OSHA compliance and help create a safe work environment.</p> </li><li> <p>Serve as manager-on-duty when the Assistant Manager or General Manager is unavailable.</p> </li><li> <p>Perform additional tasks as assigned by store leadership.</p> </li></ul> <p>Skills and Qualifications</p> <ul> <li> <p>Minimum of 2 years of experience in a supervisor, team lead, or keyholder role in retail.</p> </li><li> <p>Proficient in basic math, reading, and computer skills.</p> </li><li> <p>High school diploma or GED preferred.</p> </li><li> <p>Strong verbal and written communication skills.</p> </li><li> <p>Capable of coaching and evaluating team performance.</p> </li><li> <p>Able to follow and give clear instructions.</p> </li><li> <p>Independent decision-making and sound judgment.</p> </li><li> <p>Must pass background check, motor vehicle check, and drug screening.</p> </li><li> <p>Valid driver's license and clean driving record required.</p> </li><li> <p>Bilingual preferred.</p> </li></ul> <p>Physical Demands</p> <p>Frequently:</p> <ul> <li> <p>Lift and carry up to 50 lbs., push/pull up to 25 lbs.</p> </li><li> <p>Climb ladders up to 14 ft., balance, stoop, kneel, crouch, and handle merchandise.</p> </li><li> <p>Walk on tile/concrete, bend, and reach overhead or at waist level.</p> </li></ul> <p>Continuously:</p> <ul> <li>Stand for extended periods, talk, hear, and see clearly. </li></ul> <p>Work Schedule & Environment</p> <ul> <li> <p>Regular and weekend hours required; occasional evenings and holidays as needed.</p> </li><li> <p>Indoor work environment with semi-controlled temperatures; some tasks performed outdoors in varying weather conditions.</p> </li></ul> <p>Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document.? This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.</p> <p>#IND123</p>