<p>Mission Statement</p> <p>Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.</p> <p>Job Summary</p> <p>The Emergency Department Patient Services Assistant Temp is responsible for providing coverage for various patient and family needs.</p> <p>Responsibilities*</p> <ul> <li>Partner with the Triage team to greet arriving patients, families and visitors. Work as a Unit Host to assist arriving patients, families and visitors. </li><li>Offer visitors option to receive text messages, process consents and set up as indicated. </li><li>Document visitors into MiChart Visitor Log. </li><li>Provide information regarding UMH and Emergency Department services. </li><li>Orient families and visitors to UH Lobby waiting room area or treatment room areas. </li><li>Escort visitors into ED treatment areas following established visitor guidelines. </li><li>Serve as a liaison between patients/families and ED staff. </li><li>Routinely check with visitors & waiting patients to meet their comfort needs. Provide for personal comfort items, ie. pillows, warm blankets, phone chargers. </li><li>Deliver phone messages to patients and visitors and facilitate return phone calls. </li><li>Ensure patients and visitors have a clean waiting room environment by maintaining the general neatness of the waiting area, paging Environmental Services as needed. </li><li>Provide for the safety of patients and visitors by removing potential obstacles from ED hallways. </li><li>Ensure effective flow of information to patients and families/visitors by promptly relaying questions or concerns to the appropriate ED staff. </li><li>Assure smooth transition of visitors from the ED to other areas within the hospital complex. </li></ul> <p>Required Qualifications*</p> <ul> <li>18 years of age or older </li><li>High school diploma or equivalent </li><li>One year of customer service experience. </li><li>Team player with ability to communicate effectively with patients and families, as well as staff and faculty, courteously, respectfully, and confidentially at all times </li><li>Demonstrated effective listening skills and excellent interpersonal communication skills to interpret and identify customer needs or concerns. </li><li>Demonstrated record of excellent attendance, flexibility and dependability. </li><li>Excellent organizational skills </li><li>Basic computer skills </li></ul> <p>Desired Qualifications*</p> <ul> <li>One year of experience in an ED, clinic, or other health care settings. </li></ul> <p>Why Join Michigan Medicine?</p> <p>What Benefits can you Look Forward to?</p> <p>Be a Temp | Human Resources University of Michigan (umich.edu)</p>