<p>Kforce has a client in Chesterfield, MO that is seeking a proactive and detail-oriented IT Applications Support Specialist to join their dynamic IT team. This role focuses on supporting internal applications and ensuring seamless day-to-day operations for our employees. Rather than hands-on troubleshooting, this position involves coordinating responses to outages and incidents, facilitating communication, and ensuring the right application owners are engaged to resolve issues. This position is ideal for candidates with a passion for technology support who come from non-technical or business-oriented backgrounds.</p> <p>Key Responsibilities:</p> <ul> <li>Facilitate and lead bridge calls during application outages or incidents </li><li>Coordinate with application owners, IT teams, and relevant stakeholders to ensure swift resolution of issues </li><li>Act as the primary point of contact to gather status updates and communicate timelines </li><li>Document incident details, timelines, and resolutions for post-incident reviews </li><li>Educate employees on IT policies, security best practices, and application usage </li><li>Participate in IT projects, such as application rollouts and process improvements* Bachelor's degree in Information Systems, Business Administration, or a related field (or equivalent work experience) </li><li>Strong organizational and coordination skills </li><li>Excellent verbal and written communication skills </li><li>Ability to work both independently and collaboratively in a team environment </li><li>Comfort with leading meetings and driving discussions </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Experience with IT service management tools (e.g., ServiceNow, Jira) </li><li>Knowledge of enterprise applications (e.g., Microsoft 365, Google Workspace) </li><li>Experience in customer service or administrative support roles </li></ul>