<p>Benefits:</p> <ul> <li>401(k) </li><li>Bonus based on performance </li><li>Dental insurance </li><li>Flexible schedule </li></ul> <p>Position Summary:</p> <p>The Nothing Bundt Cakes (NbC) - Lead/Key Holder creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, maintains bakery operations and sells our delicious cakes. The Lead/Key Holder may be the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Lead/Key Holder embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.</p> <p>Accountabilities/Duties:</p> <ul> <li>When fulfilling the role of the Guest Service Representative, promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC SWEET Steps of Service to create a superior guest experience. </li><li>Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. </li><li>Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. </li><li>Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. </li><li>Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. </li><li>Replenishes retail merchandise and cake display case to ensure a strong visual presentation. </li><li>Assists the Crafter in preparing cake decorations and packaging supplies as needed. </li><li>Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision. </li><li>Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests. </li><li>Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands. </li><li>Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes. </li><li>Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly. </li><li>Ensures an adequate supply of frosted cakes are available for guests in the bakery display case and helps maintain appropriate frosting and frosted cake par levels. </li><li>Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and helps maintain frosting and refrigeration logs. </li><li>Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries. </li><li>Manages minor issues that arise without the presence of the manager, area manager or operator/owner (including issues with guests, employees {non-human resources related} and/or facility). </li><li>Extensive NbC bakery holiday experience including an understanding of holiday processes and procedures. Ability to move between various positions during holiday operations. </li><li>Ability to supervise and ensure all opening and closing tasks are completed (including securing the bakery through alarm activation and locking all doors). </li><li>Co-facilitates the opening and closing of the bakery, including cash-drawer opening and/or closing, balancing and bank deposits. </li><li>Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. </li><li>Maintains a consistent work attendance and punctuality record. </li></ul> <p>Weekend, opening & closing shifts are required.</p> <p>Core Values and Competencies:</p> <ul> <li>Servant's Heart </li></ul> <p>o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.</p> <p>o Keeps the good of the team or guest ahead of personal interests or gain.</p> <p>o Displays humility and empathy in interactions with others.</p> <ul> <li>Spirit of a Champion </li></ul> <p>o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.</p> <p>o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.</p> <p>o Operates with a strong sense of urgency and adheres to NbC brand standards.</p> <ul> <li>Genuine Connections </li></ul> <p>o Projects warmth, enthusiasm and optimism that attracts others.</p> <p>o Builds positive, productive relationships with all team members.</p> <p>o Listens actively and communicates openly, clearly and respectfully.</p> <p>Knowledge, Skills and Abilities:</p> <ul> <li>Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. </li><li>Enjoys interacting with diverse people and excels at providing a superior guest experience. </li><li>Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. </li><li>Is diligent, organized and self-motivated. </li><li>Has the ability to understand and carry out oral and written instructions and request clarification when needed. </li><li>Is comfortable with new technology and has the ability to operate the Toast point-of-sale system. </li><li>Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. </li><li>Has the capacity to stand for extended periods of time and work in a fast-paced environment. </li></ul> <p>Education, Certifications and Work Experience Requirements:</p> <ul> <li>Applicants must be 18 years of age or older. </li><li>While no formal education or work experience is required, previous experience as a shift leader at a NbC bakery, restaurant or retail store is a plus. </li></ul> <p>Work Availability:</p> <p>Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.</p>