<p>Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.</p> <p>Physically fit to walk through large areas</p> <p>Ability to work after hours and weekends if necessary or required by the customer.</p> <p>Knowledge using ServiceNow as the ticketing tool.</p> <p>Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.</p> <p>Analyze, resolve, respond to, and document end user inquiries.</p> <p>Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.</p> <p>Troubleshoot operating system issue. Connection issues with LAN/WAN.</p> <p>Update tickets with accurate and timely records of work performed, and resolution detail</p> <p>Maintain and contribute to a knowledge base.</p> <p>Coordinate hardware warranty repair.</p> <p>Perform inventory management activities as required in coordination with asset management and other corporate groups.</p> <p>Escalate to 3rd party vendors when necessary</p> <p>Responsible for raising and coordinating problem management issues</p> <p>Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.</p> <p>Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.</p> <p>In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in a specific technology.</p> <p>Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specialize in different products and categories.</p> <p>Receives instructions from certified technicians and project managers to troubleshoot advanced issues.</p> <p>Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.</p> <p>Primary responsibility to manage End User related incidents and requests.</p> <p>Go to person for all plant IT related requests (Password resets, access etc. specific to plants).</p> <p>Base Salary Range: $50,000 - $65,000 per annum</p> <p>#LI-SV2</p>