<p>Vice President of Sales Department Traveler Resource Center TRC Reports to SVP Traveler Resource Center Location Boston HQ or RemoteHybrid if applicable Position Summary The Vice President of Sales will lead GCTs Inbound Sales and Group Sales departments overseeing approximately 110 sales professionals including two direct report Directors This leader will drive sales excellence by delivering world class traveler experiences and maximizing revenue through high conversion inbound calls group bookings and strategic upsells such as trip extensions travel insurance and air class upgrades This is a highly visible leadership role within the TRC that requires a purpose driven metrics focused and emotionally mature sales leader who can balance results with a strong commitment to coaching quality and GCTs values Key Responsibilities Own performance outcomes for Inbound and Group Sales including conversion rate revenue per call upsell penetration and customer satisfaction CSATpost call survey scoresDevelop coach and inspire a high performing team of 110 agents through two Director level leadersImplement data driven sales strategies to optimize call handling average handle time AHT sales funnel execution and IVR routingCollaborate cross functionally with Marketing Air Product and Operations to align promotions pricing and messaging for maximum sales effectivenessPartner with Finance and Workforce Management to forecast call volume set achievable sales targets and manage staffing to ensure service levels and sales productivityCultivate a strong sales culture grounded in accountability recognition and continuous improvementReinforce Grand Circle values by leading with emotional maturity open communication and a commitment to quality speed teamwork and change readinessKey Qualifications 10 years of progressive sales leadership experience in a high volume inbound sales or contact center environmentProven track record of leading teams 75 FTEs and delivering results across multiple KPIs conversion upsell AHT CSATExperience managing both individual consumer and group travel sales or other high consideration purchase environmentsStrong familiarity with sales enablement and call center technology including platforms like Genesys Gong Salesforce or similarDeep understanding of coaching frameworks incentive design and operational discipline to drive team and individual performanceLeadership & Cultural Fit The ideal candidate Embodies Open & Courageous Communication by offering direct respectful and actionable feedback while encouraging the same from othersOperates with Emotional Maturity remaining calm under pressure showing care for team well being and being highly coachable themselvesDemonstrates Risk Taking through thoughtful experimentation and innovation especially in evolving sales tactics or processesThrives in Change adapting quickly and inspiring confidence amid shifting priorities or market conditionsBuilds strong Teamwork acting as a connector across departments and advocating for team development and shared successDrives Speed and Quality by making timely decisions without sacrificing excellence in executionSuccess in First 12 Months Looks Like Improved conversion rates and upsell attach rates across both Inbound and Group teamsClear coaching framework and consistent cadence of team performance reviewsElevated engagement and retention of top performing sales repsImplementation of scalable sales reporting and forecasting modelsRecognition as a cultural leader who aligns people results and valuesBenefits 50 Discount on GCC tripsRobust healthcare benefits including medical dental vision and flex spending accountsGenerous Paid time off PTOPaid holidays throughout the yearCompany paid life insurancePaid short and long term disability insurance401K Retirement Savings accountDiscounted auto and renters insuranceVolunteer and philanthropy opportunities to give back in Boston and where we travelCasual dress code every day About Us Grand Circle Corporation is the leader in international travel adventure and discovery for Americans aged 50 Headquartered in Boston MA over two million Americans have traveled with our award winning travel brands Grand Circle Cruise Line Overseas Adventure Travel and Grand Circle Travel Our customers love our products and weve received numerous awards for our quality of service from leading media publications such as Cond Nast Traveler Travel Leisure and many others as well as recognition for our significant philanthropic efforts worldwide To learn more please visit our websites at wwwgctcom wwwoattravelcom and wwwgrandcirclefoundationcom</p>