<p>Key Responsibilities</p> <p>Manage and lead the team on a day-to-day basis ensuring timely and accurate billing/invoicing activities and performance Organize, assign, delegate, and coordinate the billing team workload to ensure accuracy while meeting objectives and deadlines, timely responses to all inquiries, and compliance with department policies, practices, and procedures Collaborate with other internal teammates including Controllers, VP Sales, BAMS, District Managers, Branch Managers and National Operations Effectively prioritize a large volume of billing and adjustments to meet strict month end close deadlines with minimal to no errors Develop & Improve billing checklists that correlate directly with the need of the billing team. Monitor reports to validate billing accuracy and completeness, and work to improve the department KPI's including days to bill and credit/rebill percentages Continuously work on improvements to billing policies, procedures and guidelines based on analysis of root cause and corrective actions for billing issues. Interact with IT & Finance to try and improve department/systems/tools Adherence to auditing policies and procedures in all areas of responsibility assigned by the compliance division. Coordinate with HR regarding employee performance and development Coordinate with Recruiters regarding staffing Promote morale, organize employee recognition and celebrations Ensure cross-training/documentation, oversee days off to ensure coverages</p>