<p>Quality Assurance/Quality Improvement Technician</p> <p>THIS POSITION REPORTS TO THE INSTALL MANAGER</p> <p>EXPECTED ANNUAL INCOME - $55,000 -$85,000 a year, which includes a base and additional earning potential based on performance</p> <p>WORK HOURS: Monday-Friday 8 am-5 pm, rotating on call 1 day every 2-3 weeks.</p> <p>INTEGRITY & PROFESSIONALISM</p> <p>It takes a team with winning behaviors to provide our level of customer service and stay true to our 5 Core Values and Mission Statement. Whether in a customer's home or at our office, present yourself as a true professional when communicating, always be respectful, and treat others with respect.</p> <p>WHAT WE OFFER:</p> <ul> <li>Medical, dental, vision, and life insurance </li><li>Paid time off, holidays, and your birthday </li><li>Take-home company vehicle and iPad </li><li>401k with 3% full match and a partial match of 4-5% </li><li>Year-round work schedule </li><li>Professional development, including reimbursement for certifications </li><li>Annual end-of-year party </li><li>Quarterly team-building events </li><li>Company provided water bottles and uniforms/laundry </li></ul> <p>ROLES AND RESPONSIBILITIES</p> <p>A Quality Assurance/Quality Improvement Technician will be responsible for working closely with the installation department on final inspections. The Quality Assurance Technician's main focus is to ensure the inspection passes successfully and that the customer is 100% satisfied with their equipment and experience. The technician has a major influence on the training curriculum for installation crews and other team members. QA/QI Technicians are also eligible to run installation recalls and demand service calls.</p> <p>REQUIRE QUALIFICATIONS:</p> <ul> <li>High school diploma or GED </li><li>Valid driver's license with an insurable driving record </li><li>Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment </li><li>7 years of residential HVAC experience </li><li>Available for regular, in-person, job & department-specific training </li><li>Experience with MS Office and video conferencing </li><li>Excellent computer skills and communication skills (verbal and written) </li><li>Critical thinker and problem solver through research, inquiry, and adaptive measures </li><li>Team player who will lead, delegate, support, and encourage </li><li>Well-organized and able to work independently and remotely </li></ul> <p>PREFERRED QUALIFICATIONS:</p> <ul> <li>Knowledge of NC and SC mechanical and electrical code requirements </li><li>HVAC installation and service experience </li></ul>