<p>Neighborhood Health is a second-chance employer, but full transparency is required. Applicants must disclose any background issues, including arrests, time served, probation, DUIs,, or related matters-even if advised they may not appear. Failure to disclose will result in withdrawal of the job offer or termination of the hiring process</p> <p>Overview</p> <p>Join our team as a Patient Access Coordinator, where you'll play a pivotal role in ensuring seamless patient experiences while supporting the operational success of our organization. Under the guidance of the Patient Access Manager, you'll oversee critical patient access functions, lead a dedicated team, and contribute to process improvements that enhance quality and efficiency-all while embodying NHA's mission, policies, and standards.</p> <p>What You'll Do</p> <p>As a Patient Access Coordinator, you'll manage a variety of responsibilities, including:</p> <ul> <li>Lead Front-End Operations: Deliver exceptional customer service, oversee accurate patient registration in our electronic system, and ensure precise Time of Service (TOS) payment collections. </li><li>Support Financial Access: Verify insurance on-site, provide financial counseling, and analyze documents to determine sliding fee eligibility. </li><li>Drive Quality & Accountability: Audit staff schedules, productivity, and accuracy; generate reports using computer programs; and recommend actionable improvements. </li><li>Collaborate Across Teams: Partner with billing and healthcare teams to ensure smooth operations and high-quality service delivery. </li><li>Manage Special Projects: Take ownership of assigned initiatives by setting objectives, prioritizing tasks, and collaborating with others to achieve impactful results. </li><li>Innovate & Improve: Study and redesign processes to boost efficiency and quality, contributing to new program launches and organizational growth. </li><li>Enhance Our Reputation: Embrace new challenges, solve problems creatively, and add value to every task you undertake. </li><li>Flexibility: Occasionally work weekends or evenings as needed, with a commitment to excellence in all you do. </li></ul> <p>Working Conditions</p> <ul> <li>Physical Demands: Sedentary role with occasional lifting up to 10 lbs. Involves sitting most of the time, with periodic standing, walking, and repetitive motions (e.g., typing, filing). </li><li>Equipment: Use of computers, copiers, printers, scanners, telephones, laminators, and more. May occasionally drive organizational vehicles. </li><li>Environment: Limited exposure to dust, electrical hazards (e.g., office equipment), or minor burn risks (e.g., laminator use). No routine exposure to blood, body fluids, or emergency care (OSHA Category III). </li></ul> <p>What We're Looking For</p> <ul> <li>Education: Associate's degree in business preferred (not required). </li><li>Experience: 2+ years in a medical/clinical office, with hands-on expertise in computerized registration systems and supervisory roles. </li><li>Skills: </li><li>Knowledge of medical terminology and billing practices. </li><li>Proven ability to schedule appointments with precision. </li><li>Strong leadership, planning, and multitasking skills in a fast-paced environment. </li><li>Exceptional communication (written, verbal, and public speaking) and customer service abilities. </li><li>Professionalism, discretion, and a keen eye for detail. </li><li>Comfort guiding and supporting registration staff while managing priorities. </li><li>Ability to build rapport with diverse individuals and thrive under pressure. </li></ul> <p>Why Join Us?</p> <p>This is more than a job-it's an opportunity to make a difference. As a Patient Access Coordinator, you'll lead with purpose, shape patient experiences, and contribute to a team dedicated to quality care. If you're task-oriented, innovative, and ready to grow with us, we'd love to hear from you!</p> <p>Note: This description outlines the general scope and difficulty of the role. Duties may evolve, and supervisors reserve the right to assign additional tasks as needed.</p> <p>Neighborhood Health is a second-chance employer, but full transparency is required. Applicants must disclose any background issues, including arrests, time served, probation, DUIs,, or related matters-even if advised they may not appear. Failure to disclose will result in withdrawal of the job offer or termination of the hiring process</p>