<p>DESCRIPTION</p> <p>Would you like to be part of a team that is redefining the technology industry?</p> <p>Amazon Web Services (AWS) is innovating new ways of building massively scalable distributed systems and delivering the next generation of cloud computing to support the US public sector and organizations in highly regulated industries. We hold high standards for our systems and the services we deliver to our customers: they are highly secure, highly reliable, highly available, all while functioning at massive scale. Our employees are smart, passionate about the cloud, driven to serve customers, and fun to work with.</p> <p>The AWS GovCloud (US) GTM team is looking for an eager, curious and self-motivated Associate Technical Program Manager to join our fast-paced organization. As an associate technical program manager, you will have exciting opportunities to support shaping, defining and delivering technical services and features for our customers that use the AWS GovCloud (US) region.</p> <p>To succeed, you need to be motivated by putting customers first; understand what customers need and don't rest until we deliver it. You are detail-oriented with a strong technical background and excellent problem-solving skills. You learn from mistakes and love working with really smart people. You have a solid understanding of product/project management fundamentals (e.g. business case, risk management, schedule management, and negotiation). You are comfortable briefing leadership, even when you have bad news and can communicate effectively with business and technical teams both verbally and in writing.</p> <p>This position requires that the candidate selected be a US Citizen.</p> <p>Key job responsibilities</p> <p>As the AWS GovCloud (US) Associate Technical Program Manager, you will:</p> <ul> <li>Collaborate with Senior Technical Program Managers, business and product teams to deliver customer experience improvements </li><li>Define, execute and improve operational mechanisms and reporting required for region operations to include ticket management, dashboard development and account onboarding </li><li>Deliver and manage various internal and external communications platforms/artifacts </li><li>Lead customer data analysis supporting product management and product roadmap development </li><li>Drive process improvements and mechanisms that reduce friction for AWS teams </li></ul> <p>About the team</p> <p>Diverse Experiences</p> <p>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.</p> <p>Why AWS?</p> <p>Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.</p> <p>Inclusive Team Culture</p> <p>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.</p> <p>Mentorship & Career Growth</p> <p>We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.</p> <p>Work/Life Balance</p> <p>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.</p> <p>BASIC QUALIFICATIONS</p> <ul> <li>2+ years of experience in program management, technical program management or product management at a Cloud Service Provider, technology/software firm, systems integrator or US Government agency. </li><li>2+ years of experience defining, operating, building and/or managing products and large scale IT systems. </li><li>2+ years of experience with cloud computing and the US public sector/regulated industry. </li><li>Proficient use of program management, BI and analytics tooling. </li><li>BS degree or higher (ideally in a technical field such as computer science or engineering). </li></ul> <p>PREFERRED QUALIFICATIONS</p> <ul> <li>Understanding and technical competency in the areas of cloud computing and distributed systems, web services and enterprise software. </li><li>Excellent oral and written communication skills. </li><li> <ul> <li>Ability to analyze quantitatively, problem-solve, and scope business requirements. </li></ul> </li><li>Experience delivering and executing within cross-functional team structures. </li><li>Ability to own and internalize goals and create appropriate action plans. </li><li>Meticulous attention to detail. </li><li>Experience with FedRAMP, DOD SRG, ITAR, CMMC, DFARS, ICD503 and other compliance/security regimes germane to the Federal Government and US Defense Industrial Base. </li></ul> <p>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.</p> <p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.</p>