<p>The role is responsible for coordinating service calls, assigning technicians, and ensuring customer satisfaction through timely communication and follow-up. This role supports service operations and administrative tasks while maintaining accurate records and schedules.</p> <p>Responsibilities</p> <ul> <li>Receive and prioritize incoming service calls across multiple locations. </li><li>Dispatch technicians and create service requests in Oracle ERP. </li><li>Maintain technician on-call schedules and follow up on service quotes. </li><li>Communicate with customers to gather service details and ensure satisfaction. </li><li>Promote service agreements and support sales coordination. </li><li>Redirect non-dispatch calls appropriately. </li><li>Submit accurate weekly timesheets, including prevailing wage tracking. </li><li>Provide administrative support to the Manager. </li><li>Assist with other service operations tasks as assigned. </li></ul> <p>Key Skills</p> <ul> <li>Dispatch coordination and scheduling </li><li>ERP systems (Oracle preferred) </li><li>Microsoft Office Suite proficiency </li><li>Strong communication and customer service </li><li>Time management and multitasking </li><li>Attention to detail and accuracy </li><li>Self-motivation and independence </li></ul> <p>Qualifications</p> <ul> <li>Minimum 2 years of dispatch experience </li><li>Experience with ERP systems (Oracle preferred) </li><li>Proficient in Microsoft Office (Excel, Outlook, Word) </li><li>Excellent written and verbal communication skills </li><li>Strong organizational and time management abilities </li><li>Ability to manage multiple priorities </li></ul> <p>Education</p> <ul> <li>High School Diploma or equivalent required </li><li>College degree preferred </li></ul>