<p>Management Analyst</p> <p>Department of Community Resources - Programs & Operations</p> <p>Please apply by 3/9/2026</p> <p>"Follow Your Calling, Find Your Career"</p> <p>Salary Range: $63,080.00 - $78,850.00</p> <p>This is an exempt (salary) position. Please note pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.</p> <p>At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.</p> <p>The Department of Community Resources (DCR) provides individuals and families with immediate access to a diverse range of Health & Human Services programs and community partner services in Community Resource Centers throughout Mecklenburg County. Services include Child Support, Employment Assistance, Energy Assistance, Food & Nutrition Services, Housing Assistance, Medicaid, and the MeckSuccess program.</p> <p>Position Summary</p> <p>The Management Analyst position is responsible for data cleaning and data management, analysis, and performance reporting for our internal Health & Human Services programs and vendor partners. This position may also share system administrator duties for DCR's custom-built Salesforce platform, including responsibility for tasks such as user management, configuration changes, and building reports and dashboards. The ideal candidate will possess strong skills in communication, data analysis, Microsoft Excel, and Power BI; proficiency in database management; and an understanding of Salesforce (or similar customer relationship management database).</p> <p>Essential Functions</p> <ul> <li>Conducts research and analysis and advises management on results. </li><li>Analyzes financial and other data, including revenue, expenditure, customer, resource centers, and employment reports. </li><li>Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives. </li><li>Responds to requests from State, County, local municipality government, or community stakeholders. </li><li>Performs Salesforce system administrator duties such as assigning licenses, adjusting permissions, creating and editing fields, and building reports and dashboards. </li><li>Recommends necessary adjustments to department procedures. </li><li>Manages various projects aligned with Strategic Business Plan goals. </li><li>Gathers and organizes information about the problem to be solved or the procedure to be improved. </li><li>Interviews personnel and conducts on-site observations to determine the methods, equipment, and personnel that will be needed. </li><li>Develops solutions or alternative practices. </li><li>Recommends new systems, procedures, or organizational changes. </li><li>Make recommendations to management through presentations or written reports. </li><li>Confers with managers to ensure that the changes are working. </li></ul> <p>Mecklenburg County Department of Community Resources: Department employees may be required to respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism. Responsibilities may include service on the emergency management team on a two-year rotating cycle.</p> <p>Location:</p> <p>301 Billingsley Rd, Charlotte, NC 28211</p> <p>10101 David Taylor Drive, Charlotte, NC 28262</p> <p>Other locations as needed</p> <p>Minimum Qualifications</p> <p>Experience:</p> <p>Minimum of two years of experience in a related field</p> <p>Education:</p> <p>Bachelor's degree in Business Administration, Public Administration, Statistics, Data Analysis, or a related field.</p> <p>Combination of relevant education and relevant experience accepted?: Yes</p> <p>Licenses and Certifications</p> <ul> <li>May require a valid North Carolina or South Carolina Driver's License </li><li>May require an Annual Motor Vehicle Record (MVR) check </li></ul> <p>Preferred Qualifications</p> <ul> <li>Master's degree in Business Administration, Public Administration, or a related field. </li><li>Minimum of five years of quantitative and qualitative data analysis. </li><li>Minimum three years of project management. </li><li>Experience with Salesforce or similar database system. </li><li>Practiced in data visualization and proficient in PowerBI. </li><li>Knowledge of Health and Human Services programs. </li><li>Excellent written and oral communication skills. </li><li>Training and experience in applying research methodology and performing statistical analysis. </li><li>Strong attention to detail, quality, and accuracy. </li><li>Strong analytical and mathematical abilities. </li><li>Highly organized and capable of managing complex tasks simultaneously. </li><li>Able to establish and maintain positive and effective relationships with customers. </li><li>Able to work under minimal supervision. </li><li>Knowledge of performance management concepts. </li></ul> <p>Knowledge, Skills, and Abilities</p> <p>Knowledge of:</p> <ul> <li>Principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction </li><li>Business and management principles involved in strategic planning, project management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources </li><li>Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar </li><li>Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems </li></ul> <p>Skills</p> <ul> <li>Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate </li><li>Understanding written sentences and paragraphs in work related documents </li><li>Talking to others to convey information effectively </li><li>Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems </li><li>Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions </li></ul> <p>Abilities</p> <ul> <li>Job / Organizational Fit: The extent to which activities and responsibilities available in the job are consistent with the activities and responsibilities that result in personal satisfaction; the degree to which the work itself is personally satisfying; the extent to which an organization's mode of operation and values are consistent with the type of environment that provides personal satisfaction </li><li>Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise </li><li>Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently </li><li>Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals </li><li>Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures </li><li>Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it </li><li>Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships </li></ul> <p>Computer Skills</p> <ul> <li>Advanced proficiency in various computer applications including Microsoft Office Suite. </li><li>Proficiency in Power BI is preferred. </li><li>Experience with Salesforce or similar database is preferred. </li></ul> <p>Work Environment</p> <p>Works in an office setting with moderate noise.</p> <p>Disclaimer Statement</p> <p>This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.</p>