<p>Employee Applicant Privacy Notice</p> <p>Who we are:</p> <p>Shape a brighter financial future with us.</p> <p>Together with our members, we're changing the way people think about and interact with personal finance.</p> <p>We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.</p> <p>The role:</p> <p>We are seeking a highly motivated and analytical Senior Business Intelligence Analyst to join our Home Loans Operations team. In this role, you will be instrumental in transforming raw data into actionable insights, driving process improvements, and supporting strategic decision-making within our mortgage origination function. You will work closely with operations and sales leaders to identify key performance indicators, develop reporting solutions, and uncover opportunities to enhance efficiency, reduce risk, and improve the customer experience.</p> <p>What you'll do:</p> <ul> <li> <p>Data Analysis & Reporting:</p> </li><li> <p>Conduct in-depth data analysis and utilize advanced analytics techniques to identify trends, patterns, and anomalies, providing insights into operational bottlenecks, areas for improvement, and potential risks.</p> </li><li> <p>Lead the collection, analysis, and interpretation of operations data to inform strategic decisions. </p> </li><li> <p>Develop and maintain key performance indicators (KPIs) to track the efficiency of the operational teams. Program and monitor regular reports and dashboards to senior management on performance metrics and insights.</p> </li><li> <p>Process Improvement & Optimization:</p> </li><li> <p>Collaborate with operations managers to understand business challenges and identify opportunities for process optimization through data-driven insights.</p> </li><li> <p>Quantify the impact of proposed process changes and track the effectiveness of implemented solutions.</p> </li><li> <p>Analyze customer feedback and team performance metrics to drive improvements in customer satisfaction (NPS) while optimizing efficiencies in loan origination processes.</p> </li><li> <p>Collaborate with risk management teams to develop analytics frameworks that address and mitigate production risks. Focus on root-cause analysis to streamline processes and reduce operational risk.</p> </li><li> <p>Data Governance & Quality:</p> </li><li> <p>Work to ensure data accuracy, consistency, and integrity within home loans operational systems and reporting tools.</p> </li><li> <p>Collaborate with IT and data governance teams to identify and resolve data quality issues.</p> </li><li> <p>Document data sources, definitions, and reporting methodologies to ensure consistency and transparency.</p> </li><li> <p>Ad-Hoc Analysis & Special Projects:</p> </li><li> <p>Perform ad-hoc analysis to support specific business needs, strategic initiatives, and regulatory requirements.</p> </li><li> <p>Participate in cross-functional projects related to system enhancements, new product launches, or operational efficiency programs.</p> </li><li> <p>Act as a trusted advisor to home loans operations leaders, providing data-driven recommendations and insights.</p> </li></ul> <p>What you'll need:</p> <ul> <li> <p>Bachelor's degree in Business Administration, Finance, Economics, Statistics, Computer Science, or a related quantitative field.</p> </li><li> <p>5+ years of experience in a Business Intelligence, Data Analyst, or similar role with a strong preference for experience within the financial services industry.</p> </li><li> <p>Proficiency in SQL for data extraction, manipulation, and analysis.</p> </li><li> <p>Strong experience with at least one major Business Intelligence tool (e.g., Tableau, Power BI, Qlik Sense) for dashboard and report development.</p> </li><li> <p>Advanced Excel skills (pivot tables, VLOOKUPs, complex formulas).</p> </li><li> <p>Solid understanding of home loans/mortgage lifecycle, including origination, processing, underwriting, closing, and funding.</p> </li><li> <p>Excellent analytical and problem-solving skills with the ability to translate data into actionable insights.</p> </li><li> <p>Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.</p> </li><li> <p>Ability to work independently and collaboratively in a fast-paced, dynamic environment.</p> </li><li> <p>Detail-oriented with a commitment to accuracy and data integrity.</p> </li></ul> <p>Preferred Qualifications:</p> <ul> <li> <p>Experience with statistical analysis tools (e.g., R, Python).</p> </li><li> <p>Familiarity with data warehousing concepts and ETL processes.</p> </li><li> <p>Knowledge of relevant banking regulations and compliance requirements related to home loans.</p> </li></ul> <p>Compensation and Benefits</p> <p>The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. </p> <p> </p> <p>To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!</p> <p>Pay range: $80,000.00 - $150,000.00</p> <p>Payment frequency: Annual</p> <p>This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.</p> <p>SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</p> <p>The Company hires the best qualified candidate for the job, without regard to protected characteristics.</p> <p>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p> <p>New York applicants: Notice of Employee Rights</p> <p>SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.</p> <p>Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</p> <p>Internal Employees</p> <p>If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</p>