<p>The Data Collection and Research Team at Utah Valley University is seeking a student employee to assist the department as a Lead On-Call Phone Interviewer in the Survey Research Center! This position involves administering outbound telephone surveys-speaking with students, alumni, and other university stakeholders-and supporting a team of student callers. In addition to making calls, the lead provides on-shift guidance, answers questions, monitors caller performance, reinforces survey protocols, and assists with troubleshooting. The starting pay is $14.20 per hour, with the opportunity to increase to $14.75 per hour after 400 working hours and being in good standing.</p> <p>Operating hours for the Survey Research Call Center are as follows:</p> <ul> <li>Summer term - Monday 2:00 pm to 8:00 pm, Tuesday through Friday 12:00 pm to 6:00 pm, and (occasional) Saturdays 10:00 am to 1:00 pm. </li><li>Fall and Spring semesters - 2:00 pm to 8:00 pm and (occasional) Saturdays from 10:00 am to 1:00 pm </li><li>Administer telephone surveys for outbound call center; extended periods of sitting and speaking are required. </li><li>Perform accurate data entry and other clerical or administrative tasks as assigned. </li><li>Provide on-shift support and informal leadership to fellow student callers </li><li>Assist with caller questions, troubleshooting, and reinforcement of survey protocols </li><li>Monitor data quality and provide feedback when needed </li><li>Help train new employees and update project documentation </li><li>Assist with scheduling, sample preparation, and basic data cleaning or organization tasks </li><li>Must be a current UVU student. </li><li>One year of work or volunteer experience in customer service, data entry, research, or leadership, OR a combination of relevant coursework and experience totaling two years. </li><li>Familiarity with a variety of computer programs (especially Word and Excel) </li><li>Excellent reading, typing, verbal, and written communication skills </li><li>Strong telephone skills and the ability to communicate clearly and comfortably by phone (fluent in English). </li><li>Active listening skills and the ability to follow instructions accurately. </li><li>Punctual, dependable, and professional. </li><li>Able to learn new software and procedures quickly. </li><li>Works well independently and as part of a team. </li><li>Strong attention to detail and organization. </li><li>Leadership qualities and willingness to coach or support peers </li><li>Familiarity with customer service, survey, or team-based environments preferred </li></ul>