<p>About Worcester State University: WORCESTER STATE UNIVERSITY is a liberal arts and sciences university with a long tradition of academic excellence dating back to 1874, as well as an Affirmative Action/Equal Opportunity Employer that seeks to reflect the diversity of its community. Our workforce is dedicated to academic quality, student-centered programming, engaged citizenship, open exchanges of ideas, diversity and inclusiveness, and civility and integrity. We are looking for job applicants who share these values and commitment to our students.</p> <p>Worcester State is centrally located in Massachusetts, about an hour's drive from Boston, Springfield, and Providence, Rhode Island. Our 58-acre campus is nestled in the residential northwest side of Worcester--the second largest city in New England and home to 37,000 college students at more than a dozen colleges and universities. Over 6,000 of those students attend Worcester State--approximately 5,300 are undergraduates and 1,000 are graduate students. Learn more about us at worcester.edu/about .</p> <p>Job Description: OFFICIAL TITLE: Associate Director of Admissions / CRM Administrator SUPERVISION RECEIVED: Dean of Enrollment & Director of Admissions SUPERVISION EXERCISED: May supervise professional, clerical and/or part-time student personnel assigned to the admissions area</p> <p>General Statement of Duties: The Associate Director of Admissions is responsible for oversight of the Customer Relations Management (CRM) software. The incumbent will have an impactful role in the design/development of marketing materials and social media strategy. Additionally, they will assist with recruiting events and provide counsel to prospective students.</p> <p>Responsibilities:</p> <p>(E) = Essential</p> <p>(E) Oversees the daily activities of the Admissions Customer Relations Management (CRM) software for undergraduate and graduate admissions. (E) Provides undergraduate and graduate staff with training and support for the Admissions CRM. (E) Implement new features and update existing ones, to maximize the effectiveness of the CRM and provide recommendations for improvement, consistent with best practices. (E) Ensure data integration among the CRM (TargetX), Student Information System (Ellucian Colleague) and other tools operate effectively. (E) Oversees the execution of a comprehensive admissions communication plan (both print and electronic) for freshmen, transfer students, school counselors, and family members through all stages of the admissions process. (E) Assists the Director of Marketing and the Dean of Enrollment & Director of Admissions in designing and developing new print and electronic marketing collateral for the Admissions Office. (E) Coordinates with the university's marketing department on developing and managing a social media strategy for prospective and admitted students. Oversees all admissions-related content. (E) Monitors all admissions web pages to ensure content is up-to-date and accurate; revises content as needed. (E) Reviews and revises all printed admission letters and marketing collateral annually. (E) Manages inventory of all printed marketing collateral. (E) Assists with planning, organization, and implementation of both on- and off-campus recruiting events for prospective undergraduate students, parents, secondary school counselors and other individuals or organizations involved with the college selection process. (E) Provides counsel and service to prospective students inquiring about admission to the university. (E) Reviews completed freshmen and transfer application files for admission. (E) Promotes and maintains continued cooperation with other administrative offices that are integrated with the admissions process. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students. (E) Responsible for contributing to the WSU Strategic Plan. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives. Performs other duties as assigned.</p> <p>Requirements: Required Qualifications:</p> <p>Ability to travel, and work some evening and weekend hours for recruitment purposes. Valid driver's license. Experience using Customer Relationship Management (CRM) software. Detail-oriented with excellent organizational skills. Outstanding communication skills, both oral and written. Outstanding interactive skills; ability to work effectively with a wide variety of individuals and groups. High energy, enthusiasm, and creativity. Ability to work independently and as a member of a team. Ability to perform the essential responsibilities of the position with or without reasonable accommodation.</p> <p>Preferred Qualifications:</p> <p>Bachelor's degree. Experience in admissions or higher education. Experience with Salesforce/TargetX software programs.</p> <p>Additional Information: This is a full-time, benefited, exempt, professional APA position. The annual salary range for this position is $75,000- $80,000, commensurate with relevant professional experience and education.</p> <p>Here at Worcester State University, it is strongly recommended that all employees be vaccinated against COVID-19 before they begin employment.</p> <p>Worcester State University offers a competitive benefits package that includes:</p> <p>a choice of 8 different pre-taxed, health insurance plan options a choice of pension or 401(a), and supplemental plan retirement options life insurance up to 8x the annual salary long-term disability coverage dental insurance 20 vacation days accrued per year 15 sick days accrued per year 5 personal days per year paid holidays tuition remission for self, spouse, and dependent children and more...</p> <p>We are an equal opportunity/Affirmative Action Employer. M/F/D/V. Members of traditionally underrepresented groups are strongly encouraged to apply.</p> <p>Application Instructions: Applicants must apply online and may do so by visiting www.worcester.edu/careers, and submitting a cover letter, resume, and the contact information of three professional references.</p> <p>For assistance with uploading materials, log a ticket via the HelpDesk link, or contact us directly at 508-929-8053.</p> <p>URL: www.worcester.edu</p> <p>URL: Worcester State University</p>