<p>Position Summary</p> <p>This position performs advanced level consumer specialist functions and acts as the lead worker for the unit. Duties include leading the processing, analysis and resolution of complaints handled by lower-level Consumer Protection Investigators in the Unit; and utilizing considerable initiative, judgment and knowledge of consumer protection statutes and codes, organizational structure and department policies and procedures. In addition, the position performs a backup function regarding the administration of the consumer protection security program. The position also takes a lead role in coordinating special studies and public information programs. Additional responsibilities include independently providing consumer complaint mediation services, including the most complex unit complaint assignments or issues, analyzing complaints for possible violations of fraudulent, deceptive and unfair business practices regulated by a broad range of state statutes and administrative codes, and providing information and education services to the public.</p> <p>For more information, please review the full position description.</p> <p>Salary Information</p> <p>The classification for this position is Consumer Protection Investigator - Advanced which is in schedule-range 05-15 with starting pay of $28.43 per hour. This position is not represented by a collective bargaining unit. Pay for current state employees will be set in accordance with the State Compensation Plan at the time of hire. A 12-month probationary period is required.</p> <p>Job Details</p> <p>DATCP does not sponsor work visas. Any appointment made will be contingent on the selected applicant being able to provide documentation of eligibility to work in the United States.</p> <p>A criminal background check will be performed on the selected applicant prior to an offer of employment.</p> <p>Possession of, or ability to obtain, a valid driver's license or the ability to provide one's own transportation for work purposes is required.</p> <p>Occasional in-state travel of up to 10% of the time with occasional overnight stays is required.</p> <p>Qualifications</p> <p>Minimally qualified candidates must have each of the following:</p> <ul> <li>Experience working with mediation or conflict resolution (mediating conflicts with external stakeholders or customers by interpreting data, obtaining information, mediating disputes, etc.). </li><li>Experience interpreting and explaining informational materials and resources to internal and external stakeholders. </li><li>Experience interpreting and explaining policies, laws, statutes, or codes to internal or external stakeholders. </li><li>Experience using Microsoft Office or similar software (generating Word documents, creating and manipulating Excel spreadsheets, utilizing databases, etc.). </li></ul> <p>In addition to the minimum qualifications above, highly qualified candidates will have one or more of the following:</p> <ul> <li>Experience serving as a mentor, team or project lead or supervising staff including the review of work or conducting peer review. </li><li>Experience developing and conducting training for peers and external stakeholders. </li><li>Experience with consumer protection or consumer education. </li><li>Experience establishing, communicating, and maintaining working relationships with both internal and external stakeholders. </li></ul> <p>It is critically important your application materials clearly describe your experience related to the stated criteria. The job experts who evaluate your application materials must be able to make an accurate assessment regarding your qualifications. Applicants who do not meet at least the minimum qualifications or who do not clearly identify minimum qualifications will be ineligible to continue in the selection process.</p> <p>How To Apply</p> <p>f viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.Jobs and search for this Job ID: # 17731 to complete your application for this posting.</p> <p>DATCP is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities. For complete information on veterans hiring programs that may benefit you, please visit the Employment page on WDVA's website.</p> <p>To be considered for this position, you will need to create an account in Wisc.jobs (if you don't already have one) and apply online via the "Apply for Job" button listed on the top right of the announcement page. You will be required to upload a current resume and a letter of qualifications that clearly describes your qualifications and experience as they relate to the qualifications listed in this job posting. Review the applicant resources, including tips on how to write a resume and letter of qualifications.</p> <p>Submitted materials will be evaluated by one or more job experts. Candidates who are deemed eligible will be invited to participate in the next step of the selection process, starting with those candidates who are deemed most qualified.</p> <p>The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.</p> <p>For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to the application process can be directed to Varinderjit Kaur at varinderjit.Kaur1@wisconsin.gov.</p> <p>Deadline to Apply</p> <p>The deadline to apply for this position is at 11:59 p.m. on May 19, 2025.</p>