<p>Team Member Job Description POSITION TITLE: Team Member REPORTS TO: Store Manager Position Purpose: Provides customers with prompt service, makes high-quality beverages and products, and maintaining a clean comfortable store environment. Models and upholds Dunn Brothers policies, practices, and standards. AVAILABILITY: Afternoons CORE RESPONSIBILITIES:</p> <ul> <li>Delivers excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer. </li><li>Provides consistent quality beverages and food products for all customers by adhering to all Dunn Brothers recipes and standards. </li><li>Creates a positive and energetic atmosphere for every guest and employee. </li><li>Manage cash drawer and follow all cash handling policies and procedures. </li><li>Assist with new hire training by helping coach and develop team members. </li></ul> <p>PEOPLE:</p> <ul> <li>Available to work flexible hours that may include early morning, evenings, weekends, nights and/or holidays. </li><li>Maintain consistent attendance and punctuality. </li><li>Available to perform many different tasks within the store during each shift. </li><li>Engage with our customer, make a connection, anticipates guests' needs. </li><li>Being resilient under pressure </li></ul> <p>PRODUCT/SERVICE::</p> <ul> <li>Ability to carry out and understand upcoming marketing promotions. </li><li>Ensures each and every product delivered to the guest meets Dunn Brothers standards. </li><li>Ensure all product levels are maintained. </li></ul> <p>ENVIRONMENT:</p> <ul> <li>Ensures checklists, side jobs, and cleaning projects are completed. </li><li>Ability to work as part of a team </li></ul> <p>DRIVING FOR RESULTS:</p> <ul> <li>Drive for result with ongoing promotions, achieving store goals, and upselling each customer. </li><li>Read communication board daily and weekly company updates. </li></ul>