<p>Job Description: Team Member</p> <p>Location: Chick-fil-A North Canton FSU</p> <p>Reports To: Shift Leader / Director</p> <p>Mission</p> <p>Deliver remarkable hospitality and consistent operational excellence that creates positive guest experiences and reflects Chick-fil-A North Canton's core values - every guest, every time.</p> <p>Outcomes (What You Must Get Done)</p> <p>To succeed in this role, the Team Member must consistently accomplish the following:</p> <ul> <li>Achieve 95%+ order accuracy on all guest transactions during assigned shifts </li><li>Maintain a clean, safe, and organized workstation (front or back of house) throughout all shifts </li><li>Consistently receive positive guest feedback or zero guest complaints during assigned hours </li><li>Demonstrate 100% compliance with food safety and sanitation procedures </li><li>Arrive on time and ready to work for 95%+ of scheduled shifts per month </li><li>Support teammates and leaders proactively by anticipating needs and offering assistance </li><li>Complete all assigned training modules and demonstrate role competency within 30 days of hire </li></ul> <p>Competencies (Skills and Traits Required for Success)</p> <p>Behavioral Fit - What A Players Bring</p> <ul> <li>Integrity: Always chooses to do the right thing, even when unsupervised </li><li>Efficiency: Works quickly without sacrificing quality or accuracy </li><li>Follow-through: Completes tasks thoroughly and reliably without reminders </li><li>Flexibility: Adapts easily to changes in team, role, or environment </li><li>Attention to Detail: Catches mistakes before they reach the guest </li><li>Persistence: Keeps going until the job is done right </li><li>High Standards: Holds self and teammates to consistent excellence </li><li>Communication: Speaks clearly, listens actively, and resolves conflicts with professionalism </li></ul> <p>Cultural Fit - Who Thrives Here</p> <p>Words that describe our team culture:</p> <ul> <li>Positive - We create joy for guests and each other </li><li>Humble - We put others first and serve with gratitude </li><li>Reliable - We show up on time and follow through </li><li>Teachable - We seek feedback and grow through it </li><li>Team-oriented - We win together by helping each other </li></ul> <p>Married to the Mission: Grow People, Grow Business, but dating the Methods.</p> <p>Vision: To provide Excellence through Hospitality to help our community Grow.</p> <p>Values: Excellence, Hospitality, Growth</p> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>