<p>Description</p> <p>What You'll Do</p> <ul> <li>Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions. </li><li>Build and nurture strong, trust-based relationships with enterprise customers. </li><li>Monitor customer health and satisfaction, continuously identify ways to add value and improve the customer experience. </li><li>Explore for new opportunities within the enterprise accounts under its responsibility, and work together with the Director of Strategic Account on shaping a targeted work plan. </li><li>Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders. </li><li>Collaborate across departments to deliver exceptional customer outcomes. </li><li>Raise and escalate potential risks, ensuring swift resolution and customer retention. </li></ul> <p>Why Join Us?</p> <ul> <li>Work with some of the biggest names in tech to address critical Trust & Safety challenges. </li><li>Be part of a supportive, mission-driven team that values integrity and innovation. </li><li>Enjoy opportunities for growth and professional development in a cutting-edge field. </li></ul> <p>The salary range for this role is $100-160K OTE - Range may vary based on experience. Salary at the time of offer will be commensurate with experience.</p> <p>Requirements</p> <p>What We're Looking For</p> <ul> <li>Experience: 3+ years in a consulting or customer-facing role, ideally in Trust & Safety or a related industry (Cyber Threat Intelligence / GenAI Safety & Security etc.). Intelligence/investigations experience is a plus. </li><li>People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach. </li><li>Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges. </li><li>Adaptability: Eager to learn, grow, and thrive in a dynamic environment. </li><li>Team Player: Proven ability to work cross-functionally and across multiple stakeholders. </li></ul> <p>About Alice</p> <p>Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact-whether with each other or with machines.</p> <p>In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.</p>