<p>Location: Hybrid</p> <p>Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.</p> <p>About our Company:</p> <p>Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than thirty six thousand trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.</p> <p>About the Team:</p> <p>Serve as the strategic leader and People Manager for our centralized team of Technical Writers (3-4 direct reports; 15-20 staff members). Own the execution, scale, and continuous improvement of our technical content development operation - processes, practices, partnerships, and decisions governing the delivery of transformative customer learning experiences.</p> <p>Responsibilities:</p> <ul> <li> <p>Direct and empower the team to produce on-time, quality-correct product technical documentation, for client end users, to support success with Medidata Experiences. Deliverables include: release notes, In-App online Help, self-service knowledge articles, API documentation, system messages and notifications.</p> </li><li> <p>Evolve Medidata's standard technical content model to reflect innovations in learning strategies, industry best practices, and integrated learning experiences for all external and internal learner personas.</p> </li><li> <p>Partner with Medidata strategic leaders to design and bring-to-market impactful technical content solutions.</p> </li><li> <p>Support Voice-of-the-Learner initiatives that capture and action learner feedback.</p> </li><li> <p>Enable and grow team/talent skills to create business-aligned scope and impact opportunities for our technical writers.</p> </li><li> <p>Design and</p> </li></ul>