<p>Position Summary</p> <p>This position coordinates the activities required to support all facets of Customer Concern tracking, root cause and corrective action documentation, and the document control system in the Quality department. This position will also assist in the internal audit process and provide support to production with first piece inspection.</p> <p>Responsibilities</p> <ul> <li>Maintain Customer Concern and Outside Sort Tracking Logs. </li><li>Provide initial response to customers for new Customer Concerns. </li><li>Timely and accurate data entry into Customer Concern tracking software. </li><li>Coordinate and verify customer returned goods. </li><li>Send corrective action reports to customers. </li><li>Provide certifications to the customer when requested. </li><li>Participate in internal audit programs, to help maintain company certifications. </li><li>Assist in other Quality related tasks as needed, for example: perform QC Technician duties as needed. </li></ul> <p>Education, Knowledge, Skills & Abilities Required</p> <ul> <li>2-5years experience in a QC position with external customer contact. Fastener, metal manufacturing or automotive industry a plus. </li><li>Proficiency with gages, a variety of measuring equipment and testing equipment. For example: micrometers, tri-roll gages and optical comparators </li><li>Proficient in reading production drawings and customer prints. </li><li>Working knowledge of ISO 14001, IATF16949 requirements, customer requirements, and TQM principals </li><li>Strong verbal and written communication skills </li><li>Required HSD/GED or related experience </li></ul>