<p>OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision.</p> <p>Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.</p> <p>Job Description:</p> <p>The End User Computing (EUC) Supervisor will report to the Director of IT Service Delivery and oversee a team of EUC tech analysts. This position combines hands-on technical leadership with people management responsibilities, ensuring high-quality service delivery and continuous improvement across end-user computing operations. The EUC Supervisor will manage day-to-day activities, provide guidance and mentorship, and drive performance management while maintaining a strong technical presence.</p> <p>Responsibilities</p> <ul> <li> <p>Supervise and mentor EUC team members, providing coaching, feedback, and career development.</p> </li><li> <p>Conduct regular performance reviews and manage individual development plans.</p> </li><li> <p>Oversee scheduling, workload distribution, and ensure SLA compliance.</p> </li><li> <p>Maintain and contribute to accurate and up-to-date documentation in ServiceNow.</p> </li><li> <p>Serve as the escalation point for complex EUC issues and ensure timely resolution.</p> </li><li> <p>Act as a liaison between our client and tier 3 support teams.</p> </li><li> <p>Lead initiatives to standardize processes, enhance automation, and optimize lifecycle management.</p> </li><li> <p>Maintain hands-on involvement in imaging, deployment, and troubleshooting and endpoint configuration.</p> </li><li> <p>Ensure accurate asset management and inventory control through ServiceNow CMDB.</p> </li><li> <p>Manage vendor relationships, procurement processes, and contract negotiations for end-user hardware, software and peripherals.</p> </li><li> <p>Monitor and report on lifecycle management, budget alignment, and EUC service quality metrics.</p> </li><li> <p>Identify efficiency gains and drive automation opportunities across EUC workflows.</p> </li><li> <p>Collaborate with finance and IT leadership to forecast and plan procurement needs.</p> </li><li> <p>Partner with IT leadership and technical teams to align EUC strategy with broader organizational goals.</p> </li><li> <p>Communicate effectively with stakeholders during escalations, critical incidents and service impacts.</p> </li><li> <p>Occasional travel, as required.</p> </li><li> <p>Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.</p> </li></ul> <p>Key Competencies</p> <ul> <li> <p>Knowledge and understanding of best practices for end user support.</p> </li><li> <p>An ability to think critically, troubleshoot complex issues and adapt systems or processes as needed.</p> </li><li> <p>Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process</p> </li><li> <p>Proven experience of change management and the ability to qualitatively introduce updates to the technology operating environment</p> </li><li> <p>Strong communication skills, including the ability to be influential and persuasive with stakeholders.</p> </li><li> <p>Desire to lead and mentor technicians. This includes coaching, regular feedback, and career pathing.</p> </li><li> <p>An ability to recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low</p> </li><li> <p>Strong knowledge of hardware, software, and network troubleshooting?methodologies</p> </li><li> <p>Solid project management and tracking skills with the ability to multitask under pressure.</p> </li><li> <p>Experience with remote management of client computers and servers</p> </li></ul> <p>Qualifications</p> <ul> <li> <p>Bachelor's degree in Information Systems or related field is preferred.</p> </li><li> <p>5+ years in IT support or EUC roles, with at least 2 years in a leadership or supervisory capacity.</p> </li><li> <p>Strong technical expertise in hardware, software, and network troubleshooting.</p> </li><li> <p>Experience with remote management tools and ITSM platforms (ServiceNow preferred).</p> </li><li> <p>Excellent communication, organizational, and problem-solving skills.</p> </li><li> <p>Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted</p> </li></ul>